Visitor Experience Duty Manager — Lead the Frontline Team

University of Oxford; Oxford; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading educational institution is seeking a Visitor Experience Duty Manager to lead a team ensuring exceptional service for museum visitors. The role requires strong communication skills, flexibility in working varied hours, and a passion for visitor engagement. Key responsibilities include maintaining safety standards and coordinating staff to achieve strategic goals. This is a permanent position based in Oxford, offering a salary of £28,437 to £29,049 per annum (pro-rata).

Benefits

Annual increments on salary

Wellbeing benefits

Inclusive culture

Qualifications

• Demonstrated enthusiasm for working in a visitor-facing environment.
• Sound judgement and tact when managing challenging circumstances.
• Willingness for personal development and growth.

Responsibilities

• Lead and support Visitor Experience Assistants to deliver exceptional service.
• Coordinate staff and manage daily briefings.
• Maintain safety standards during museum operations.

Skills

Teamwork

Communication skills

Flexibility

Reliability

Job description

A leading educational institution is seeking a Visitor Experience Duty Manager to lead a team ensuring exceptional service for museum visitors. The role requires strong communication skills, flexibility in working varied hours, and a passion for visitor engagement. Key responsibilities include maintaining safety standards and coordinating staff to achieve strategic goals. This is a permanent position based in Oxford, offering a salary of £28,437 to £29,049 per annum (pro-rata).