Visitor Experience Assistant (Annualised:1250 hours)

Royal Air Force Museum; West Midlands; On-site; GBP 13,000 - 16,000; Part time

Job summary

A national museum in the Midlands is seeking Visitor Experience Assistants on a part-time basis. Candidates should have customer service skills and prior visitor-facing experience. The role involves welcoming visitors, supporting events, ensuring safety, and sharing the RAF story. Flexibility in hours is required, with a maximum of 35 hours per week during peak periods and a minimum of 4 during off-peak. Training for first aid and fire marshal roles will be provided.

Qualifications

• Previous visitor-facing experience in a leisure or heritage environment is ideal.
• Ability to respond positively in a changing environment.
• Understanding of hosting roles for corporate clients.

Responsibilities

• Ensure the highest possible visitor standards are maintained.
• Provide a warm welcome to visitors.
• Support activities, events, and general museum operations.
• Promote and sell museum guidebooks and services.
• Ensure a safe and secure experience for everyone.
• Act as a first aider and fire marshal.

Skills

Customer service excellence

Confident communication

Team player

Problem-solving skills

Flexibility

First aid skills

Job description

Visitor Experience Assistant (Annualised:1250 hours)

Visitor Experience Assistant

Permanent • Part-time - Annualised: 1250 hours • Midlands • £15,749.21 per annum

Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract.

We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The roles will be based at our Midlands site.

To apply:

• Please download the full job description on our website at: https://www.rafmuseum.org.uk/about-us/job-vacancies/visitor-experience-assistant-annualised-1250-hours-4/

• Please click on the following link to apply for this role. You will be taken to our applicant tracking system - https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=f4ccc1e2-b504-4bec-a199-92523562fb3b

• Closing date for applications: 9 November 2025

• Interviews will take place on: 19 and 21 November 2025

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.