Visitor Experience Assistant (Annualised: 1250 hours)

Royal Air Force Museum; Shifnal; On-site; GBP 16,000; Part time

Job summary

A national museum in Shifnal is seeking a part-time Visitor Experience Assistant. You will provide customer service excellence, enhance visitor experiences, and support various museum operations. Ideal candidates will have visitor-facing experience and strong communication skills, with a flexible approach to varying roles. This position requires working a maximum of 35 hours during peak season and a minimum of 4 hours during off-peak, including weekends and bank holidays.

Qualifications

• Previous visitor-facing experience ideally in a leisure or heritage environment.
• Confident communicator who can respond quickly in a changing environment.
• Flexible outlook to fulfill a variety of roles.

Responsibilities

• Ensure the highest possible visitor standards are maintained.
• Enhance every visitor’s experience through engagement.
• Support activities, events, and general museum operations.

Skills

Customer service excellence

Strong communication skills

Team player

Problem-solving ability

Job description

Visitor Experience Assistant

Permanent – Part‑time, annualised 1250 hours – Midlands – £15,749.21 per annum.

The Royal Air Force Museum is a national museum, a Government non‑departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon‑Literate organisation and as such promotes Carbon Literacy.

The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract.

We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and put the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

Responsibilities

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem‑solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

These are permanent, part‑time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off‑peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The roles will be based at our Midlands site.

How to apply

• Please download the full job description on our website at: https://www.rafmuseum.org.uk/about-us/job-vacancies/visitor-experience-assistant-annualised-1250-hours-4/

• Please click on the following link to apply for this role. You will be taken to our applicant tracking system - https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=f4ccc1e2-b504-4bec-a199-92523562fb3b

• Closing date for applications: 9 November 2025

• Interviews will take place on: 19 and 21 November 2025