Visitor Experience Assistant

The Royal Air Force Museum; Shifnal; On-site; GBP 13,000 - 16,000; Part time

Job summary

A national museum is seeking a part-time Visitor Experience Assistant to enhance visitor engagement and support museum operations. The role involves providing a warm welcome, ensuring visitor standards, and assisting with events. The ideal candidate is flexible, has visitor-facing experience, and is committed to customer service excellence. Join us in bringing the RAF story to life and inspire future generations.

Qualifications

• Previous experience in a leisure or heritage environment is desirable.
• Ability to respond quickly and positively in a changing environment.
• Commitment to customer service excellence.

Responsibilities

• Ensure the highest possible visitor standards are maintained.
• Provide a warm welcome to visitors and enhance their experience.
• Support activities, events, and process visitor bookings.

Skills

Visitor-facing experience

Confident communication

Flexibility

Problem-solving skills

Job description

We are looking to recruit three Visitor Experience Assistant to join our team based at our London site.

You will join us on a part time, permanent basis, working 1,250 hours per year (annualised contract) and in return, you will receive a competitive salary of £15,749.21 per annum.

The Royal Air Force Museum is a national museum, a Government non‑departmental public body (NDPB) and a registered charity, with sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future using the stories of its people and our collections in order to engage, inform and inspire.

Our vision is to inspire everyone with the RAF story—the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection in Stafford. Our trading company and active fundraising supplement grant in aid received through the Ministry of Defence.

The Royal Air Force Museum is a carbon literate organisation and promotes carbon literacy.

We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and putting the visitor at the centre of everything they do.

The ideal candidate will have previous visitor‑facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and museum partners is desirable.

Responsibilities

• Proactively respond to ensure the highest possible visitor standards are maintained.
• Provide a warm welcome to our visitors and enhance every visitor’s experience at the museum through your engagement with them and your problem‑solving skills.
• Support activities, events, general museum operations and process visitor bookings at admissions.
• Promote and sell museum guidebooks, services, commercial activities, and events to visitors.
• Support the museum’s fundraising and commercial activities.
• Provide a safe and secure experience for everyone.
• Serve as a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• Have the opportunity to provide engaging talks to visitors.

Schedule

These are permanent, part‑time roles working 1,250 hours annually. Working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off‑peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

Closing date for applications

9th November 2025

Interviews will take place on

19th and 21st November 2025

Apply

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.