Visitor Experience Assistant

The Royal Collection Trust; City of Westminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious heritage organization in the United Kingdom is seeking passionate individuals for ticket sales roles at Buckingham Palace. Team members will process sales, provide exceptional customer service, and educate visitors about the royal residence's history. With an hourly rate of £14.80 and benefits like complimentary lunch and discounts, this opportunity is ideal for those who thrive in a team-oriented environment. Training will be provided before the public opening, ensuring preparedness and support.

Benefits

Hourly rate of £14.80

Complimentary lunch during your shift

Full training provided

Tickets to Royal Collection Trust sites

20% discount in Royal Collection Trust shops

Qualifications

• Passionate about delivering outstanding customer service.
• Thrive in team-oriented environments.
• Excel in clear and effective communication.

Responsibilities

• Process ticket sales and answer customer queries efficiently.
• Use computer systems to manage bookings and visitor information.
• Upsell souvenir items and gift aid donations.
• Greet customers and provide product advice.
• Help the team reach sales targets while ensuring excellent service.
• Replenish shop stock and maintain visual displays.
• Welcome visitors and provide historical information about the site.
• Ensure visitor and site safety.

Skills

Customer service excellence

Effective communication

Team collaboration

Job description

Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence.

Responsibilities

• Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
• Use our computer-based systems to manage bookings and provide accurate visitor information.
• Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate.
• Greet customers and provide knowledgeable advice on our range of products.
• Help your team reach sales targets while delivering exceptional customer service.
• Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.
• Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
• Ensure the safety and security of visitors and the site.
• Monitor visitor flow, support access requirements and audio guide distribution.

We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors.

Benefits

• An hourly rate of £14.80
• Complimentary lunch during your shift
• Full training provided ahead of the public opening, integrated into your contract period
• The opportunity to join a large, friendly, and sociable team
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops