Visitor Experience Administrator

Wildfowl & Wetlands Trust; Ovingdean; On-site; GBP 60,000 - 80,000; Full time

Job summary

An environmental organization based in the United Kingdom seeks a Visitor Experience Administrator. This full-time role involves supervising staff, providing operational and administrative support, and organizing events at the wetland centre. Ideal candidates will have customer service experience and relevant qualifications, along with strong organizational skills and a passion for public engagement. Enjoy generous annual leave, free entry to wetland centres, and a contributory pension scheme.

Benefits

33 days annual leave (increasing to 38 after 5 years)

Free entry to all wetland centres for family

Free car parking

Colleague discount on shopping and memberships

Cycle to work scheme

Contributory pension scheme

Life Assurance of three times salary

Employee Assistance Programme

Qualifications

• A Level or equivalent in Events Management, Education, Communications, or Tourism.
• Full UK driving licence required.
• Experience in public engagement within visitor attractions or hospitality.
• Strong customer service skills are essential.
• Experience organizing events in fast-paced settings.
• Office/admin experience with MS Office knowledge.
• Experience managing volunteers within a team.

Responsibilities

• Provide administrative and operational support for daily activities and events.
• Supervise the Administrative Assistant and Receptionist.
• Work closely with the Visitor Experience Manager and Officer.

Skills

Strong customer service skills

Experience in public engagement

Event organizing experience

Office/admin experience

Education

A Level or equivalent qualification in a relevant subject

Tools

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

About The Role

We have an exciting opportunity to become a key part of the Visitor Experience team at WWT Slimbridge Wetland Centre. As a Visitor Experience Administrator, you’ll play a vital role in providing both administrative and operational support to ensure the smooth running of day‑to‑day operations, as well as seasonal, special, and VIP events.

In this role, you’ll supervise the Administrative Assistant and Receptionist, while providing administrative and operational support to the Visitor Experience Manager. Working closely with the Visitor Experience Manager and Visitor Experience Officer, you’ll support the planning and delivery of daily activities and events throughout the year.

This is a full‑time position working 37.5 hours per week, 5 days from 7 including weekend and bank holiday working.

About You

To join as Visitor Experience Administrator you will need:

• A Level or equivalent qualification in a relevant subject (e.g. Events Management, Education, Communications, Tourism).
• Full UK driving licence.
• Experience in public engagement, ideally within a visitor attraction, arts, hospitality, or entertainment setting.
• Strong customer service skills.
• Experience organising events in a fast‑paced and high‑volume environment.
• Office/admin experience with good working knowledge of Microsoft Office (Excel, PowerPoint, Outlook).
• Experience managing volunteers within a team setting.

We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

About Us

We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world.
• Be surrounded and inspired by our team of passionate, dedicated people.
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
• Free entry to all our wetland centres, including your family.
• Free car parking and secure bike storage areas.
• Colleague discount on shopping and memberships.
• Cycle to work scheme.
• Contributory pension scheme.
• Life Assurance of three times your salary, for peace of mind for your loved ones.
• Independent personal, workplace and financial advice from our Employee Assistance Programme.

WWT is an equal opportunities employer and all applications will be considered solely on merit.