Visitor Centre Assistant

Career Choices Dewis Gyrfa Ltd; Merthyr Tydfil; On-site; GBP 40,000 - 60,000; Part time

Job summary

A visitor centre in Brecon Beacons is seeking a part-time Visitor Centre Assistant. This role involves providing exceptional customer service, performing reception duties, and ensuring health and safety checks are met. The ideal candidate should have a positive attitude, strong communication skills, and attention to detail. Join a team offering benefits like performance-based bonuses and discounts on meals.

Benefits

Performance-based bonuses

Pension scheme

Subsidised meals

Discounts on food

Qualifications

• A strong work ethic is essential.
• You must put guests at the heart of everything you do.
• Must have a reliable transport to the site.

Responsibilities

• Provide outstanding customer experience.
• Perform reception duties and guide visitors.
• Ensure health and safety checks are completed.

Skills

Positive attitude

Effective communication

Attention to detail

Job description

Be a part of making escapes to a cabin in the Brecon Beacons special Location: Garwnant (Brecon Beacons) Salary: £12.21 per hour Working Hours: Part-time, 16 hours per week Days of Work: 2 out of 7 days Transport: Due to the location of this site, we do require applicants to have a reliable transport to and from work, preferably their own car and valid license, as reliability on public transport is not suitable.

We have an exciting opportunity for a Visitor Centre Assistant to join our Garwnant team Be part of creating special escapes in one of Wales’ most beautiful forest locations, surrounded by rushing rivers and 400 acres of Welsh woodland.

Develop your skills while providing outstanding service to our guests, gaze up at exceptionally starry skies in this Dark Sky Reserve, and listen to the cheerful songs of willow warblers.

About the Visitor Centre Assistant Role

Open all year round, as a Visitor Centre Assistant you play a pivotal role in the hub of our location.

This role will be all about the visitor, delivering outstanding customer experience to all our guests on a daily basis.

We are looking for individuals with a real passion for delivering great service with a strong work ethic as delivering exceptional customer service is essential.

This role involves reception duties for our visitors, providing guidance and answering queries as well as offering exemplary service throughout their visit.

Key responsibilities include:

• The role of the Garwnant Visitor Centre Assistant is there to provide the operational support to the facility.
• You will ensure that all health and safety checks have been completed, potential hazards identified and resolved through our contractors.
• Maintain the brand presentation of the location, complete regular litter picks of area and walk/cycling trails for our visitors from the local community.
• Act as liaison and provide knowledge for visitors who aren’t familiar with the visitor centre and local walks, building rapport with the local community who frequently visit the centre.
• Making sure the facilities at the Visitor Centre are functioning correctly and are clean/well presented.

What Are We Looking For?

You put our guests at the heart of everything you do and have a helpful, positive personality.

Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

We’re looking for someone with:

• A positive, can-do attitude and a strong work ethic.
• The ability to communicate effectively.
• Great attention to detail.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

Take the time you need to recharge Performance-based bonuses Earn a 5% bonus (paid quarterly) when customer service targets are met Social events and awards evenings Celebrate success with your team Pension scheme Secure your future with our company pension One full paid day to volunteer Give back to a cause you care about Subsidised meals Discounted food when working on location Focus on your mental and physical wellness Save on breaks Enjoy up to 20% off. Friends and family also receive 15% off. ️ Hundreds of discounts.

• Save on top brands across the UK Pay Rates for Aged 16 and 17: 16 years: £7.55 per hour 17 years: £10.00 per hour Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work.

Need adjustments for the recruitment process?

Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Garwnant.

Don’t miss out on this fantastic opportunity

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).