Visitor Attraction Hosts / Illusions Experts – Christmas Temp (contracts until 4th January 2026)

Museum of Illusions; Manchester; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading visitor attraction in Manchester is seeking Visitor Attraction Hosts and Illusions Experts for temporary roles until January 4, 2026. The role involves ensuring guest satisfaction, providing superior customer service, and engaging with visitors. Candidates should have proven experience in customer service and excellent communication skills. The position offers part-time contracts at a pay rate of £13.00 per hour, with responsibilities including monitoring operations, facilitating experiences, and assisting with promotional work.

Qualifications

• Proven work experience in a related role.
• Great communication skills with a friendly demeanor.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Ensure guest satisfaction by providing superior customer service.
• Engage with guests and offer assistance.
• Monitor museum operations for guest safety.

Skills

Customer service experience

Communication skills

Organizational skills

Proactive problem-solving

Time-management

Job description

Visitor Attraction Hosts / Illusions Experts / Promotions Team – Christmas Temp (contracts until 4th January 2026)

Work Location: MOI Manchester

Positions Available: Part-Time/Fixed Term.

Rate of Pay: £13.00ph.

Hours: 10 & 16 hour contracts available – must have full availability from start date until 4th January 2026.

Important: We are open every day except Christmas Day – you will be required to work both Christmas Eve and Boxing Day.

Opening Times: From 9am – 10pm.

About us

Museum of Illusions is the world's largest and fastest-growing museum chain with over 52 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Illusion Expert role overview

Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester.

Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.

What you would get to do:

• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service
• Engaging with guests, by offering assistance, Illusion explanations, photo taking, etc.
• Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
• Participating in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals).
• Promotional work – help the museum by participating in promotional activities such as but not limited to; Tik Tok, YouTube, Instagram.
• Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
• Maintain museum traffic flow
• Run museum reception area and perform all related task
• Selling tickets, and museum merchandise.
• Restocking the Smartshop and merchandise
• Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
• Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.

What you should bring along:

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;
• Customer service experience preferred;
• Great communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational and administrative skills; and
• Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
• Proficiency in English language

If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

www.museumofillusions.com