Visiting Officer

Liberata; London Borough of Hounslow; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading business service provider is seeking a part-time Visiting Officer in London. The role involves conducting financial assessments for Adult Social Care clients and performing inspections for Council Tax and NNDR services. Candidates should have good communication skills, experience with IT systems, and knowledge of DWP benefits. Benefits include up to 28 days of holiday, a pension scheme, and support for professional development. A car is essential for this role.

Benefits

26 days holiday increasing with service

Pension scheme matching contributions

Support for professional qualifications

Rewards and discounts scheme

Qualifications

• Educated to GCSE level or equivalent with a minimum of 5 grades A-C including English and Maths.
• Experience in meeting targets and performance development is essential.
• Proficient use of various IT systems including Word, Excel, and Access.

Responsibilities

• Conduct financial assessments and support Adult Social Care clients.
• Assist clients in maximizing their entitled benefits.
• Conduct Council Tax and NNDR inspections.
• Gather and verify evidence for benefit applications.

Skills

Verbal communication

Written communication

IT systems proficiency

Understanding DWP benefits

Performance development

Education

GCSE or equivalent

Tools

Word

Excel

Access

Job description

Start date: January 2026

A part‑time Visiting Officer is required to join the Corporate Visiting team to carry out Financial Assessment visits relating to Adult Social Care client assessments and care contributions as well as inspections for the Council Tax NNDR Benefits and Planning Enforcement service lines.

Key tasks and responsibilities:

• Prioritise Adult Social Care visits to complete Financial Assessments and collate the relevant financial documentation to forward to the Financial Assessment team.
• Assist clients with maximizing their benefits by identifying their entitled benefits and signposting them to the DWP as required.
• Conduct Council Tax and NNDR inspection visits.
• Provide Council Tax / NNDR advice relating to all discounts and exemptions.
• Conduct Planning enforcement inspections.
• Visit and support members of the public in completing application changes including online applications in relation to Housing & Council tax benefit claims.
• Gather / verify evidence in support of benefit applications and all other inspections carried out.
• The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their work to comply with the Health and Safety Policy and to co‑operate with Liberata on health and safety matters at all times.

Essential Skills and Attributes:

• Educated to GCSE level or equivalent with a minimum 5 grades A‑C including English and Maths.
• Experience understanding in meeting targets and developing own performance.
• Good use of various IT systems and applications including Word, Excel, Access etc.
• Excellent verbal and written communication skills.
• Knowledge of DWP benefits and Financial Assessments.
• Car essential.

Security vetting and checks:

If you are successful you will need to comply with the government's Baseline Personnel Security Standard (BPSS) verification process. This includes a basic criminal record check which will identify any unspent convictions. If you are unable to meet these requirements your offer may be revoked.

The Company:

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients' operations using our expertise and innovative solutions across a wide range of services including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Experience. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best‑in‑class business process outsourcing and operational transformation expertise.

The Benefits:

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.

For the full list of benefits please click here but below is a taste of what we offer:

• Holiday: 26 days rising to 27 and then 28 after qualifying length of service.
• Pension scheme: Contribute up to 6% and the company will match the contribution.
• Professional development: Support towards gaining professional qualifications.
• Reward scheme: A wide range of benefits, rewards and discounts.

Employment Type:

Part‑Time

Vacancy:

1

Key Skills:

Anti Money Laundering, Accommodation, Lotus Notes, Crystal Report, Administration and Secretarial, Market Intelligence