Virtual Ward Administrator

Barts Health NHS Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Greater London seeks a clerical support staff member to assist clinical teams with various administrative tasks. Responsibilities include coordinating patient admissions, managing data integrity within health records, generating performance reports, and organizing meetings. The role emphasizes compliance with information governance and support during service improvement projects. This position offers the opportunity to contribute to high-quality care within the NHS and requires a commitment to an inclusive work environment.

Responsibilities

• Provide clerical support to clinical staff and assist with inquiries from patients and visitors.
• Coordinate patient admissions and discharges along with monitoring schedules.
• Develop and analyze patient surveys for service evaluation.
• Collect and validate patient data in electronic health records.
• Generate performance reports to support audits and governance.
• Analyse trends related to patient outcomes and readmissions.
• Manage stock of respiratory monitoring equipment and liaise with suppliers.
• Organise meetings and provide minute-taking.
• Maintain documentation in line with trust policy.
• Support service improvement projects and contribute to audits.

Job description

Responsibilities

To provide clerical support to clinical staff based on wards/clinical units, including the receipt and resolution, where possible, of enquiries from patients, visitors and staff. May also function, where necessary, as the ward/clinical unit receptionist.

• Coordinate patient admissions, monitoring schedules, and discharges.
• Develop, distribute, and analyse patient surveys.
• Collect, validate, and input patient data into electronic health records and monitoring systems (Cerner/Tracker).
• Ensure the accuracy, completeness, and consistency of all clinical and service data.
• Generate performance reports and dashboards to support audits, governance, and service evaluation (NRAP audits).
• Analyse data trends (e.g., readmissions, early supported discharges, hospital avoidance, patient outcomes).
• Order, track, and maintain stock of respiratory monitoring equipment (e.g., oximeters, digital devices).
• Manage allocation of devices to patients and ensure retrieval and refurbishment when no longer required.
• Liaise with suppliers and procurement teams to ensure timely equipment availability.
• Organise meetings, including booking rooms/virtual platforms.
• Provide accurate minute‑taking.
• Maintain centralised documentation, logs, and records in line with the trust policy.
• Support the preparation of SOPs, service leaflets, procedures, and staff training resources (e.g. PNA restorative sessions).
• Ensure all service activity complies with information governance, confidentiality, and data protection regulations.
• Provide administrative support during service improvement projects.
• Contribute to audits, service reviews, and quality improvement initiatives.
• Support day‑to‑day operational problem‑solving.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world‑class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high‑performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

This advert closes on Wednesday 4 Feb 2026