Virtual Trip Support Consultant

Destinytravel; Remote; GBP 80,000 - 100,000; Full time

Job summary

A travel consultancy in Edinburgh is seeking a Virtual Trip Support Consultant to assist clients from planning to post-trip follow-up, ensuring a smooth travel experience. This fully remote position offers flexible scheduling and opportunities for growth. Ideal candidates will possess strong communication skills and a genuine passion for travel. You will interact with clients via various platforms, help manage itineraries, and provide destination guidelines. Join a supportive team dedicated to creating meaningful travel experiences.

Benefits

Fully remote work

Access to exclusive travel perks

Ongoing training opportunities

Supportive team environment

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in hospitality or related fields preferred.
• Excellent organization and attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with itinerary updates, changes, and cancellations.
• Provide accurate destination information and entry requirement guidance.
• Confirm travel details and proactively follow up on upcoming trips.
• Gather feedback after travel and address any concerns.

Skills

Strong written and verbal communication skills

Customer service experience

Excellent organization

Attention to detail

Digital tools proficiency

Passion for travel

Job description

As a Virtual Trip Support Consultant, you will support clients throughout their travel journey—from initial planning to post-trip follow-up. Your role is to ensure every detail is managed smoothly while providing guidance, timely updates, and reassurance before, during, and after each trip. You will help travelers feel confident, informed, and supported at every stage of their experience.

At Destiny&Co., we focus on personalized service and meaningful travel experiences, taking pride in delivering organized itineraries and thoughtful support that helps clients create lasting memories.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with itinerary updates, changes, and cancellations.
• Provide accurate destination information and entry requirement guidance.
• Confirm travel details and proactively follow up on upcoming trips.
• Gather feedback after travel and address any concerns with professionalism.

Benefits

• Fully remote work with flexible scheduling.
• Access to exclusive travel perks and ongoing training opportunities.
• Supportive team environment focused on collaboration and growth.
• Opportunity to build long‑term relationships within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience in hospitality, service, or related fields preferred.
• Excellent organization and attention to detail.
• Comfort learning digital tools and travel systems.
• A genuine passion for travel and helping others.