Virtual Trip Coordinator

Destinytravel; Remote; GBP 24,000 - 32,000; Full time

Job summary

A travel coordination company is seeking a Virtual Trip Coordinator to support travelers throughout their journey. This fully remote position requires strong communication skills and attention to detail while assisting clients with travel arrangements and inquiries. Responsibilities include understanding travelers' preferences, managing itinerary changes, and providing guidance on travel requirements. Ideal candidates should also have a passion for travel and helping others. Join a collaborative team that values personalized service and offers opportunities for growth.

Benefits

Flexible scheduling

Access to training resources

Exclusive travel perks

Supportive team environment

Professional growth opportunities

Qualifications

• Strong written and verbal communication skills are essential.
• Prior customer service experience is preferred.
• High attention to detail and organizational skills required.
• Comfort in learning digital tools and systems is important.
• Genuine passion for travel and helping others is a must.

Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Skills

Strong written and verbal communication skills

Attention to detail

Customer service experience

Organizational skills

Comfort learning digital tools

Passion for travel

Job description

As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.