Virtual Travel Customer Service

Elevationtravelpartners; Kingston; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities

Job summary

A leading travel services company is seeking a Remote Guest Services Representative to assist travelers throughout their journeys. The ideal candidate will have a strong customer-service mindset and excellent communication skills. Responsibilities include responding to inquiries, supporting booking updates, and ensuring a positive client experience. This position offers 100% remote work, flexible hours, and opportunities for growth within the organization. If you are detail-oriented and comfortable in a remote setting, we encourage you to apply.

Qualifications

• Strong customer-service mindset.
• Clear written and verbal communication skills.
• Detail-oriented and dependable.
• Comfortable working independently in a remote setting.
• Ability to adapt to digital booking and communication platforms.

Responsibilities

• Respond to traveler inquiries across communication channels.
• Support booking updates and special travel requests.
• Share clear details about travel policies.
• Monitor upcoming trips and confirm arrangements.

Skills

Customer-service mindset

Clear communication skills

Detail-oriented

Ability to work independently

Adaptability to digital platforms

Job description

About the job Virtual Travel Customer Service

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

Key Responsibilities

Respond to traveler inquiries and provide assistance across communication channels

Support booking updates and special travel requests

Share clear details about travel policies and trip preparation

Monitor upcoming trips and confirm arrangements with clients

Maintain professional and courteous communication at all times

Ideal Candidate

Strong customer-service mindset

Clear written and verbal communication skills

Detail-oriented and dependable

Comfortable working independently in a remote setting

Ability to adapt to digital booking and communication platforms

What We Offer

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities within the organization