Virtual Pet Care Concierge

Creature Comforts; Remote; GBP 25,000 - 30,000; Full time

Job summary

A modern veterinary clinic in Greater London is seeking a compassionate Virtual Care Assistant. In this role, you will provide support to pet owners through online chat. Responsibilities include addressing inquiries, managing appointments, and ensuring a positive customer experience. The ideal candidate will have experience in customer service, strong communication skills, and a genuine desire to help pets and their owners. The position is a 12-month fixed-term contract with potential for permanent employment.

Qualifications

• Previous experience in customer service or virtual support preferred.
• Empathy and compassion for pets and their owners.
• Proficiency in typing and navigating virtual chat platforms.

Responsibilities

• Interact with pet owners via online chat and telephone.
• Manage client requests and triage inquiries.
• Schedule appointments and maintain client records.

Skills

Customer service

Written communication

Problem-solving

Empathy

Job description

A modern veterinary clinic in Greater London is seeking a compassionate Virtual Care Assistant. In this role, you will provide support to pet owners through online chat. Responsibilities include addressing inquiries, managing appointments, and ensuring a positive customer experience. The ideal candidate will have experience in customer service, strong communication skills, and a genuine desire to help pets and their owners. The position is a 12-month fixed-term contract with potential for permanent employment.