Virtual Care Assistant

Opus People Solutions; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider is seeking a Virtual Care Advisor to support individuals through remote video care calls. This full-time role involves engaging clients in daily tasks and ensuring excellent customer service. Ideal candidates have prior experience in care roles and strong IT skills. The position offers a competitive hourly wage and potential for long-term employment after a 3-month contract.

Benefits

Supportive work environment

Opportunity to transform care delivery

Qualifications

• Previous experience as a Support Worker or Care Assistant is essential.
• Confidence in using digital systems is required.
• Strong communication skills with the ability to build relationships.

Responsibilities

• Deliver scheduled remote video care calls.
• Engage clients in meaningful conversations.
• Monitor TEC systems for prompt acknowledgements.

Skills

Relevant previous care experience

Strong IT literacy

Excellent communication skills

Interpersonal skills

Understanding of confidentiality

Job description

Virtual Care Advisor

Location : Guildhall, Frankwell Quay, Shrewsbury, SY3 8HQ

Salary : £13.90 per hour PAYE.

Hours : Full-time, 37 hours per week, Monday - Friday : 9am - 5pm with 30 minute unpaid break.

Duration : Temporary basis, 3-month temporary contract with potential for fixed-term opportunity.

Join Shropshire Council's Customer Services Team as a Virtual Care Advisor!

Are you passionate about delivering high-quality care and support in innovative ways? Opus People Solutions are recruiting on behalf of our Client, Shropshire Council , for a dedicated individuals to join our pioneering Virtual Care Delivery Service , which uses Technology Enabled Care (TEC) to provide remote support to clients across the region.

What You'll Do :

• Deliver scheduled remote video care calls to individuals, promoting independence and wellbeing.
• Engage clients in meaningful conversations and prompt daily tasks such as mealtimes, personal care, and medication.
• Monitor TEC systems and dashboards to ensure prompt acknowledgements and escalate concerns appropriately.
• Maintain accurate, real-time records of all interactions using our designated system.
• Provide consistently excellent customer service and contribute to a supportive virtual care environment.

What We're Looking For :

• Relevant previous care experience as a Support Worker, Care Assistant.
• Strong IT literacy and confidence using digital systems.
• Excellent communication and interpersonal skills.
• Ability to build positive relationships and provide empathetic support remotely.
• Demonstrates strong understanding of confidentiality, with a friendly, welcoming, and professional approach.

Why Join The Team?

• Be part of an innovative team transforming care delivery.
• Work in a supportive, forward-thinking environment.

Opportunity to apply for a fixed-term contract after the initial 3 months.