VIP Service Desk Lead: Windows Server & Jira Pro

Randstad Technologies; Chelmsford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A top-tier financial institution seeks an experienced Service Desk Analyst in Chelmsford for providing VIP IT support and ensuring efficient service management. In this senior role, you will act as an escalation point for IT issues, mentor junior staff, and drive process improvements. Ideal candidates have extensive experience with Jira Service Desk and strong knowledge in Windows Server environments. The position offers a competitive salary of £35,000 to £40,000 and is 5 days onsite.

Qualifications

• Experience with Jira Service Desk is essential.
• Background providing VIP IT support to executive-level staff.
• Strong understanding of Windows Server administration.

Responsibilities

• Provide expert IT support and manage service within the team.
• Act as the main escalation point for complex issues.
• Mentor junior staff and drive process improvements.

Skills

Extensive experience with Jira Service Desk

Prior experience of providing VIP IT Support to senior leaders

Deep knowledge of Windows Server environments

Experience in IT Service Desk support

Job description

A top-tier financial institution seeks an experienced Service Desk Analyst in Chelmsford for providing VIP IT support and ensuring efficient service management. In this senior role, you will act as an escalation point for IT issues, mentor junior staff, and drive process improvements. Ideal candidates have extensive experience with Jira Service Desk and strong knowledge in Windows Server environments. The position offers a competitive salary of £35,000 to £40,000 and is 5 days onsite.