VIP Manager (Native Greek speaker)

Madfish; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading iGaming platform in the UK is seeking a communicative VIP Manager to enhance and grow its VIP segment. This remote position involves managing VIP player relationships and providing personalized service. The ideal candidate should have experience in iGaming, strong customer service skills, and be a native Greek speaker. Enjoy flexible working hours and extensive vacation benefits.

Benefits

24 paid vacation days

3 weeks of paid sick leave

75% compensation for relevant courses

Equipment provided after probation

Ongoing coaching and mentorship

Qualifications

• Native Greek speaker required.
• Mandatory English level B2 or higher.
• Minimum 1 year of experience in iGaming, specifically in VIP roles.

Responsibilities

• Manage a portfolio of VIP players and build trust-based relationships.
• Provide personalized VIP service across multiple channels.
• Track player activity to meet KPIs.
• Identify high-value players to convert to VIP.
• Handle escalations with professionalism.

Skills

Customer service skills

Negotiation skills

Analytical mindset

Empathy

Client-oriented approach

Job description

Adwa is a fast-growing iGaming platform offering both in-house products and tailor-made solutions for our clients.
At Adwa, we don’t just create iGaming products — we build long-term player experiences. Join a team where innovation, empathy, and a growth mindset drive every decision.

We are expanding our team and looking for a communicative and customer-driven VIP Manager to support and grow our VIP segment.

About Us

• We work with Tier-1 markets and focus on delivering high-quality, localized player experiences.
• You’ll join a collaborative, international team where initiative, open feedback, constant dialogue, and a good sense of humor are core to how we work.
• We offer real growth opportunities — both within the department and across the company. You’ll be able to evolve into roles such as VIP Manager or VIP CRM Specialist depending on your interests and performance.
  

Responsibilities

• Manage a portfolio of VIP players, building strong, trust-based relationships.
• Provide a personalized VIP service across multiple channels (email, phone, messengers).
• Track player activity and ensure assigned KPIs are met (deposits, GGR, LTV).
• Identify potential high-value players and convert them into the VIP segment.
• Handle escalations and resolve complex cases with empathy and professionalism.
• Collaborate with CRM and marketing teams to run tailored retention campaigns.
  

Requirements

• Native Greek speaker
• English level B2+ — mandatory.
• 1+ year of experience in iGaming (VIP/PreVIP/Retention/Account Management).
• Proven skills in customer service, negotiations, and objection handling.
• Analytical mindset with experience using CRM systems and player metrics.
• High resilience, empathy, and strong client-oriented approach.
  

We offer

• Remote full-time role
• 5/2 schedule (2 days off), Flexible working hours: 9:00–18:00 CET, 10:00–19:00, 11:00–20:00 (with a 1-hour break)
• 24 paid vacation days and 3 weeks of paid sick leave per year.
• 2 extra days off annually.
• 75% compensation for relevant courses and corporate English lessons.
• Equipment provided after the probation period.
• No micromanagement — we trust our people and encourage autonomy.
• Ongoing internal coaching and mentorship to support your development.