VIP Host 2026

Thorpe Park Resort; Chertsey; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading theme park in the UK is looking for enthusiastic team members to create unforgettable moments for VIP guests. The role involves delivering seamless service, supporting guest journeys, and contributing to product development within a dynamic environment. Ideal candidates should possess strong interpersonal skills, be motivated, and have a passion for customer service. Benefits include access to free tickets, employee discounts, and ongoing training for a long-term career.

Benefits

20 free tickets for friends and family

25% discount in retail and restaurants

40% discount on LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training and development

Access to employee discounts

Qualifications

• High level of motivation both self and in a team.
• Uphold required standards in a fast-paced, dynamic environment.
• Approachable individual with strong communication skills.
• In-depth knowledge of the park to enhance guest experiences.

Responsibilities

• Ensure seamless guest experiences from arrival to exit.
• Assist with the department’s mission for positive feedback.
• Deliver VIP entry and experience packages.
• Support product development with innovative ideas.

Skills

Customer service

Interpersonal skills

Problem solving

Motivation

Teamwork

Presentation skills

Job description

What you’ll bring to the team

Create unforgettable moments for our VIP guests at Thorpe Park! As part of the VIP & Experiences team, you’ll be at the heart of delivering seamless, world‑class service. From greeting guests on arrival to planning their perfect day, you’ll ensure every visit feels effortless and extraordinary. You’ll lead unique experiences with expert knowledge of our rides, attractions, and their history—bringing the magic of Thorpe Park to life. Plus, you may even help shape future products and experiences based on your insight into what guests love most.

Key Accountabilities

• To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing a high level of customer service in line with company values.
• To assist with the department’s mission to achieve positive customer feedback through internal and external captures.
• To deliver both VIP entry and experience packages to support all targets set by the business.
• To support the wider Resort through our multi‑skilling Programme, specifically within corporate events.
• Support product development and contribute new ideas to continually drive the department.

Qualifications & Experience

• High level of motivation both self and in a team.
• Uphold required standards in a fast‑paced, dynamic environment.
• Interpersonal and relationship building skills within a team and networking with other employees at the resort.
• Problem solving and decision‑making techniques.
• Approachable individual who is confident to talk to our guests, find out how their day is and be able to assist plan out their day and deliver your knowledge of the park when asked.
• Highly driven and motivated.
• Focused and able to complete tasks with a high level of ownership.
• Innovative and fast moving.
• High level of personal presentation and standards.
• Able to work both in a team environment and alone.
• Have an in‑depth park knowledge to deliver the best possible experiences to our guests.

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have an long‑term career in Merlin
• Access to Perks at Work which offers 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £8.00/Hr.