VIP Casino Support Lead - Remote & Flexible

Madfish; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A prominent online casino in the UK is seeking a Casino Customer Support Manager to ensure exceptional customer experiences. You will respond to player inquiries across multiple channels, assist with account issues, and resolve complaints while promoting responsible gaming practices. Prior experience in iGaming and excellent communication skills are essential. This role offers a competitive salary and flexible work arrangements.

Benefits

Competitive salary

Flexible work schedules

Remote working

Dynamic work environment

Qualifications

• Previous experience in customer service in iGaming, preferably in a SoftSwiss online casino.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Responsibilities

• Respond to player inquiries via live chat, email, and phone.
• Assist with account-related questions such as login issues and deposits.
• Investigate and resolve player complaints or issues.

Skills

Customer service experience in iGaming

Excellent communication skills in English

Problem-solving skills

Attention to detail

Ability to remain calm under pressure

Tools

CRM tools

Live chat systems

Support ticketing platforms

Job description

A prominent online casino in the UK is seeking a Casino Customer Support Manager to ensure exceptional customer experiences. You will respond to player inquiries across multiple channels, assist with account issues, and resolve complaints while promoting responsible gaming practices. Prior experience in iGaming and excellent communication skills are essential. This role offers a competitive salary and flexible work arrangements.