VIP Airport Guest Experience Specialist

Signature Aviation Limited; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation services provider in Southampton seeks a Guest Operations Specialist to ensure smooth airport operations for private flights. This role involves customer interaction, managing ramp services, and providing excellent service tailored to VIP clients. Candidates should have prior aviation experience, strong interpersonal skills, and the ability to work under pressure. A valid driving license and a commitment to safety are essential. Join a dynamic team committed to delivering exceptional experiences.

Qualifications

• Previous experience within aviation in a similar role.
• Ability to work accurately under pressure.
• Understanding of VIP customer expectations.

Responsibilities

• Coordinate arrival and departure of clients’ aircraft.
• Provide exceptional customer service to all passengers.
• Carry out ramp services such as towing and marshalling.
• Assist with invoicing queries and cross-check invoices.
• Support security team in preparing passenger screening.

Skills

Customer service skills

Schedule management

Interpersonal skills

Attention to detail

Flexibility

IT proficiency

Job description

A leading aviation services provider in Southampton seeks a Guest Operations Specialist to ensure smooth airport operations for private flights. This role involves customer interaction, managing ramp services, and providing excellent service tailored to VIP clients. Candidates should have prior aviation experience, strong interpersonal skills, and the ability to work under pressure. A valid driving license and a commitment to safety are essential. Join a dynamic team committed to delivering exceptional experiences.