Village Administration & Operations Lead

Anchor; Eastleigh; On-site; GBP 27,000 - 37,000; Full time

Job summary

Anchor in Bishopstoke Park is seeking an experienced Village Administration Manager to lead the administration service across the retirement village, delivering a high-quality resident experience. You will work closely with the General Manager and wider team to ensure smooth day-to-day operations, strong compliance, and excellent service for residents, colleagues and visitors.

Responsibilities include leading Reception, Administration and Driving teams, overseeing move‑ins and leasehold admin,

Qualifications

• Lead and manage the Reception, Administration and Driving teams.
• Deputise for the General Manager and undertake Duty Manager duties.
• Oversee resident move-ins, inductions and leasehold administration.
• Monitor resident feedback, complaints and compliments, identifying opportunities to improve service.
• Assist with budgets and financial processes, working closely with Finance colleagues.
• Ensure compliance with GDPR and DBS requirements.
• Build strong relationships with residents, relatives and colleagues.

Responsibilities

• Lead and manage the Reception, Administration and Driving teams.
• Deputise for the General Manager and undertake Duty Manager responsibilities.
• Oversee resident move-ins, inductions and leasehold administration.
• Monitor resident feedback, complaints and compliments, identifying opportunities to improve service.
• Assist with budgets and service charge accounts with Finance.
• Ensure GDPR and DBS compliance.
• Build strong relationships with residents and families.

Skills

Leadership

People Management

Customer Service

Communication

Budgeting

GDPR

DBS

Job description

Anchor in Bishopstoke Park is seeking an experienced Village Administration Manager to lead the administration service across the retirement village, delivering a high-quality resident experience. You will work closely with the General Manager and wider team to ensure smooth day-to-day operations, strong compliance, and excellent service for residents, colleagues and visitors.

Responsibilities include leading Reception, Administration and Driving teams, overseeing move‑ins and leasehold admin,