Villa Operations Lead (Hybrid) London

Kuoni; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A vacation rental company in London is seeking an Operations Executive to enhance customer experiences. The successful candidate will ensure high standards in guest service and collaborate with teams to improve operational efficiencies. Key qualifications include experience in customer service, strong organizational skills, and proficiency in Microsoft applications. Benefits include flexible working hours, holiday concessions, and a supportive work environment.

Benefits

23 days holiday plus bank holidays

Flexitime with options for additional days off

Company-matched pension scheme

Free annual travel insurance

Complimentary villa per year

Qualifications

• Experience in previous customer-centric roles.
• Highly organized with excellent time management skills.
• Good level of written and spoken English.

Responsibilities

• Support the Customer Service Manager with customer issues and complaints.
• Develop high quality in-resort services for customers.
• Assist with on-boarding new team members and training.
• Manage flight schedule changes and communicate with customers.
• Update documentation regarding Health and Safety advisories.

Skills

Customer-focused service

Organizational skills

Problem-solving

Excellent communication

Tools

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Job description

A vacation rental company in London is seeking an Operations Executive to enhance customer experiences. The successful candidate will ensure high standards in guest service and collaborate with teams to improve operational efficiencies. Key qualifications include experience in customer service, strong organizational skills, and proficiency in Microsoft applications. Benefits include flexible working hours, holiday concessions, and a supportive work environment.