Video Specialist - PTE UK

OpenExchange, Inc.; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading multimedia communications provider in London is seeking a virtual event facilitator. In this role, you will coordinate and facilitate events online via Zoom, troubleshoot technical issues, and ensure a seamless experience for participants. Ideal candidates should have strong customer service skills and experience with platforms like Zoom and Microsoft Teams. A flexible work schedule is required.

Qualifications

• Excellent interpersonal communication in fluent English.
• Experience with virtual meetings from home is desired.
• Flexible work schedule.

Responsibilities

• Be a point of contact for troubleshooting video and audio issues.
• Coordinate and facilitate virtual meetings and presentations.
• Promote positive client relations and seamless events.

Skills

Customer service skills

Interpersonal communication

Collaboration skills

Technologically savvy

Critical thinking

Analytical skills

Outstanding customer support

Experience with Zoom

Tools

Microsoft Teams

Job description

Can you envision a job where you are the point person facilitating events online via Zoom? Do you like to help people feel successful? Our panelists, moderators and attendees will rely on you to create that feeling for them.

Responsibilities

• Be a point of contact for troubleshooting video and audio issues before and during events.
• Use sound judgement to know when to escalate and rely on the team, ensuring clients can quickly resolve issues real‑time.
• Promote positive client relations and seamless events with tech savvy (training will be provided).
• Coordinate and facilitate virtual meetings, live streams and presentations, sometimes simultaneously.
• Respond to all virtual communication in a timely and professional manner.
• Escalate issues as needed; learn and apply solutions in the future.
• Proactively engage with the team and support others as needed.
• Other duties as assigned according to business line and regional attributes.

Qualifications

• High‑level professional customer service skills.
• Excellent interpersonal communication in fluent English.
• Strong collaboration and listening skills.
• Technologically savvy; ability to multi‑task and adapt to change.
• Critical thinking and analytical skills.
• Outstanding customer support skills.
• Experience with Zoom and Microsoft Suite (Teams).
• Previous work or virtual meetings from home experience desired.
• Flexible work schedule.
• Plus if fluent in German, Italian or any other language, please note.

Tech and PC/ Mac Requirements

PC: Windows 10 64‑bit, Intel i5 6th gen or higher, AMD Ryzen 5 or higher. At least 8GB RAM; 16GB RAM preferred with 128GB storage. Mac: Intel i7, Apple M1/M1 Pro/M2, Ventura or Sonoma OS, at least 8GB RAM; 16GB preferred with SSD and at least 128GB storage. No virtualized OS. We highly recommend a PC over a Mac due to required security compliance software.

Internet and Camera

High‑speed steady internet connection (50 Mbps or higher) with video and audio capability. Hardwired internet preferred; Wi‑Fi access acceptable.

OpenExchange

OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable vital daily communications of the financial services and professional investment industry and its clients with advanced one‑to‑one, one‑to‑many, and many‑to‑many video technologies, tools, and services. OpenExchange currently has operations in Boston, New York, London, Ohio and Hong Kong.