Victims First Officer - Office of the Police and Crime Commissioner (Part Time)

Thames Valley Police; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A regional police force in the United Kingdom is seeking a Victims First Officer to provide vital support to victims and witnesses of crime. This role involves assessing needs, coordinating services, and ensuring emotional and practical assistance. Ideal candidates will have strong communication skills and a commitment to helping those in distress. Enjoy competitive benefits including flexible working and development opportunities.

Benefits

24 days annual leave (pro-rata)

Flexible working conditions

Career development opportunities

Local government pension scheme

Qualifications

• Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
• Ability to take personal responsibility and resilience in dealing with conflict.
• Good time management and organisational skills.

Responsibilities

• Engage with victims to assess well-being concerns and support needs.
• Collaborate with partners to co-ordinate support for victims.
• Maintain accurate records for case management and statistics.

Skills

Empathy

Communication

Resilience

Time management

Decision-making

Tools

Computer systems

Job description

Victims First Officer - Office of the Police and Crime Commissioner (Two Posts - Part Time)

Two Part Time posts: 1 x 30 hours per week (7.5 hours per day, 4 days a week) and 1 x 21.5 hours per week (3 days per week).

About The Role

As a Victims First Officer, you will provide a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they can receive the appropriate emotional and practical support. This is a role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key Responsibilities

• Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact and support needs.
• Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
• Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
• Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.

About You / Qualifications

• A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
• Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
• The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
• An aptitude and ability to accurately use relevant computer systems.
• Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

Join Our Team

If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.

As part of the Thames Valley Police family you will enjoy benefits including 24 days annual leave per annum (pro-rata for part time), flexible working conditions, lifestyle discounts, career development opportunities and the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page via the link at the bottom of the advert.

Contact & Application

If you have any queries please contact the Recruitment Team at [e-mail] quoting reference 22613. We will endeavour to respond to your query as quickly as possible. Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 9 November 2025.

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