Victim Centre Administrative Officer (Ashford)

Essex Police and Kent Police; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional law enforcement agency is seeking a Receptionist for a fixed term role in Ashford. Responsibilities include managing reception duties and providing administrative support at the Victims Centre. Ideal candidates will possess strong customer care skills, an empathetic approach, and experience dealing with sensitive situations. A good standard of education is required, and familiarity with Word, Excel, and Email is essential. The role offers a supportive environment dedicated to helping victims of crime.

Qualifications

• Experience managing competing workstreams.
• Ability to take control of emotive situations.
• Experience in victim support services is a plus.

Responsibilities

• Deliver reception and administrative support at the Victims Centre.
• Manage front desk inquiries and assist victims of crime.
• Provide ad hoc administrative support to the Commissioning Team.

Skills

Customer care focus

Empathetic approach

Communication skills

Organizational skills

Problem solving

Keyboard skills

Education

Good standard of education to GCSE A-C level including English and Mathematics

Tools

Word

Excel

Email

Job description

Location of Role: Ashford

Advert Closing Date: 16/12/2025

Starting Salary: £25,809.00(pro-rata for part-time vacancies)

Part/Full Time:Full Time

Contract Type: Fixed Term

Working Pattern: Mon-Fri

The Police and Crime Commissioner (PCC) for Kent is seeking an experienced Receptionist to deliver reception and supporting administrative functions at the Victims Centre, Compass House Ashford. This role will also provide ad hoc administrative support to the Commissioning Team in the Office of the Police & Crime Commissioner.

Compass House is a hub for victim services in Kent and provides an office base for services that support victims of crime, it also has support rooms for support provision. The Commissioning Team are responsible for Compass House and oversee crucial services aimed at reducing crime, supporting community safety and helping victims and witnesses across the County.

This is a fantastic opportunity for someone who wishes to deliver a first-class service as a receptionist, in a dynamic environment that helps individuals impacted by crime.

This is a 12-month fixed term contract based at Compass House, Ashford. Part time and job share options may be considered for the right candidate/s.

A customer care focus, with an empathetic approach is essential as you will be the first point of contact for those accessing the centre, which includes victims of crime. You must have experience of managing competing workstreams, be confident in problem solving and be able to prioritise appropriate action.

A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard are essential.

The post holder will ideally have a basic understand of policing and criminal justice system plus the delivery of victim support services. A willingness to learn and an empathetic approach are essential.

The post holder must possess good communication and organisational skills and be able to take control of a wide variety of emotive situations and deal with people in a sensitive and discreet manner.

The post holder should have good keyboard skills, be familiar with using a computer and experience of using Word, Excel, and E-Mail.

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.