Victim Caseworker

Catch22; Norwich; On-site; GBP 27,000; Full time

Job summary

A community support organization in Norwich is seeking a compassionate Victim Case Worker. You will provide tailored support to victims and witnesses of crime, guiding them through the justice process. Successful candidates will have strong communication skills and experience working with vulnerable individuals. This role offers a fixed-term contract with a competitive salary and the opportunity to make a significant impact in the community.

Qualifications

• Educated to a good standard, including GCSE-level English and Maths.
• Experience of working with highly vulnerable people.
• Proven ability to manage a caseload and deliver tailored interventions.
• Commitment to equality, diversity, and inclusive practice.

Responsibilities

• Coordinate referrals and liaise with police and agencies.
• Assess needs and develop support plans for victims.
• Provide practical and emotional support.
• Guide victims through the criminal justice process.

Skills

Strong communication skills

Ability to manage a caseload

Experience with vulnerable people

IT literate

Education

GCSE-level English and Maths

Job description

Overview

Catch22 is looking for a compassionate and motivated Victim Case Worker to join the Norfolk & Suffolk Victim Care Service (NSVCS). In this essential role, you will provide tailored, trauma-informed support to victims and witnesses of crime, helping them to cope, recover, and regain confidence after facing a crime.

As a Victim Case Worker, you’ll build strong relationships and deliver both practical and emotional support that meets individual risks and needs. You will guide victims through the criminal justice process, provide information on rights and entitlements, and ensure they feel supported every step of the way.

Working closely with police, CPS, Witness Care, and other statutory and voluntary agencies, you will coordinate referrals, maintain accurate records, and promote a joined-up approach to service delivery. Your role will include assessing needs, developing tailored support plans, sharing timely updates on criminal proceedings, and ensuring safeguarding concerns are addressed appropriately.

This is a rewarding opportunity to be part of a collaborative, values-driven team that puts victims and their voices at the heart of service design and delivery.

Responsibilities

• Coordinate referrals and liaise with police, CPS, Witness Care and other statutory and voluntary agencies
• Assess needs and develop tailored support plans for victims and witnesses
• Provide practical and emotional support relevant to individual risks and needs
• Guide victims through the criminal justice process and provide information on rights and entitlements
• Maintain accurate records and promote a joined-up approach to service delivery
• Address safeguarding concerns appropriately
• Work in a high-volume environment while maintaining accuracy
• Collaborate with partners to deliver high-quality services

Qualifications

• Educated to a good standard, including GCSE-level English and Maths (minimum)
• Experience of working with highly vulnerable people
• Proven ability to manage a caseload and deliver tailored interventions
• Strong communication skills, both written and verbal
• Experience working in partnership with agencies to deliver high-quality services
• Ability to work effectively in a high-volume environment while maintaining accuracy
• IT literate with experience using case management or data systems
• Commitment to equality, diversity, and inclusive practice

Desirable

• Professional qualification relevant to working with under-supported people
• Knowledge of restorative principles and their application

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3742I in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Additional Requirements: The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.

Contract: 6 months fixed term

Hours & work pattern: Full time, 37.5 hours per week

Salary: £27,000

Interview process: Two stages - screening interview (telephone) then 1-2-1 interview (in person)

Interviews will be arranged as suitable candidates are identified; early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice.

Closing Date: 1630 on 12th of November 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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