Victim Care Officer - 12 Month Fixed Term Contract

Gwent Police; Pontypool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A regional police service is seeking a Victim Care Officer to support victims and witnesses of crime in a hybrid role. Responsibilities include guiding victims through the criminal justice process and providing essential information and support. Candidates should possess strong empathy and communication skills. The position offers generous annual leave, wellbeing support, and opportunities for flexible working, making it an excellent opportunity for those eager to make a difference in their community.

Benefits

Generous annual leave entitlement of up to 30 days

Employee Assistance programme

Free access to on-site gyms

Discounts via the Blue Light Scheme

Flexible working opportunities

Local government pension scheme

Qualifications

• Caring individual who can support victims and witnesses of crime.
• Ability to communicate effectively with diverse individuals.
• Willingness to guide individuals through their criminal justice journey.

Responsibilities

• Contact victims of crime to provide support and information.
• Act as the first point of contact for ongoing investigations.
• Ensure victims are kept informed about criminal justice processes.

Skills

Empathy

Communication skills

Supportive nature

Ability to work with victims

Job description

Are you ready for a rewarding Career? To enable us to deliver outstanding policing for everyone, we need a diverse workforce with a range of skills and abilities to deliver a first‑class service to the communities of Gwent.

Role Overview

Please note this is a 12 month fixed‑term contract.

Are you an empathetic and caring individual looking for a career in supporting victims and witnesses of crime? Our Victim Services Department are recruiting Victim and Witness Care officers to help guide those affected by crime through their criminal justice journey. The role is hybrid and offers excellent learning opportunities for those who want to progress in this area of work and policing.

As a Victim Care Officer you will contact victims of crime and anti‑social behaviour to ensure victims receive the support and information they require, such as information on support services and information around their entitlements under the Victims Code of Practice.

A Victim Care Officer will ensure a victim is kept informed about criminal justice processes and act as a first point of contact for victims contacting Gwent Police about an ongoing investigation.

How to Apply

If you think you have the skills and passion for this role, please click the link below to view the role profile. If you think this is the role for you, please complete an application, evidencing against the required attainments (usually found on the last page of the role profile, the word count for each area can also be found on this document).

Please note the titles of the areas you are required to evidence (as per the person specification) are pre‑populated on the application form. Please refer to the person specification to find further information of the evidence required under each heading.

Please also refer to the candidate guidance attached below which provides more detail on how to complete your application.

Please note that Internals will be prioritised.

Internal Candidates

Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

Benefits

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

• Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
• Employee Assistance programme and a range of wellbeing support programmes
• Free access to on‑site gyms
• Discounts from various retailers via the Blue Light Scheme and Vectis Card
• Cycle to Work Scheme
• Hybrid/Agile working (role dependant)
• Flexible working opportunities
• Local government pension scheme
• Range of support networks
• Generous maternity/paternity and adoption leave entitlements
• Generous sick pay provisions
• Option to become a member of UNISON, the public service union

Diversity and Welsh Language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for under‑represented groups. To find out more please email Brian & Clare via [e-mail] or visit our positive action page here: Positive Action | Gwent Police.

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.

Disability Confident Employer. We are recognised as a disability confident employer, we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application.

Please note: We are actively seeking Welsh Speakers for this role. Welsh fluency is desirable.