Vice President, Global Video & Technology Operations

The Associated Press; Greater London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A global media organization seeks a senior leader for video operations in London. This hybrid role demands 10+ years of experience in technology leadership and digital video operations. Responsibilities include overseeing video supply chains, enhancing service assurance, and managing budgets and vendor relationships. The ideal candidate will have strong IT Service Management skills, excellent communication capabilities, and a bachelor’s degree in a relevant field. International travel is required.

Benefits

Hybrid working model

International travel opportunities

Qualifications

• 10+ years of senior leadership experience in global technology.
• Proven expertise in digital video operations and engineering.
• Strong command of modern IT Service Management frameworks.
• Experience in AI-driven workflow transformation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee AP’s video supply chain and global operations.
• Lead the Operations Control Center for ITIL-aligned management.
• Modernize support with AI-assisted workflows.
• Manage multimillion-dollar budgets and vendor relations.
• Foster relationships with Editorial and Business teams.

Skills

Leadership in technology operations

Digital video operations

Broadcast engineering

Communication skills

Vendor management

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Microsoft 365

AI-driven productivity tools

Job description

What you will do :

This role is at the heart of AP’s transformation — bridging next generation video technology and global operations to ensure our trusted reporting reaches billions with speed, reliability, and innovation.

Candidates will combine deep technical mastery with strategic, people‑centered leadership and strong cross‑functional collaboration attitude that inspires teams and strengthens AP’s position as the world’s most reliable news source.

1. Global Video Operations

• Oversee AP’s video supply chain for both live and file‑based content — from camera and ingest, to production, packaging and global distribution.
• Ensure 24 / 7 reliability through master control centers in London, New York, and Washington, maintaining world‑class standards for availability and resilience.
• Lead the modernization of video technologies, accelerating the transition to IP and cloud‑based workflows, while integrating AI automation across the video lifecycle.
• Partner with Editorial leadership to align technical infrastructure with storytelling needs and real‑time coverage demands.

2. Service Assurance & Operations Control

• Lead the Operations Control Center (OCC) to deliver proactive, ITIL‑aligned monitoring, incident, problem, and change management across all AP technology systems.
• Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms.
• Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation.
• Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP’s senior leadership and customers.

3. Global Support Services

• Oversee AP’s global technical support ecosystem — including customer‑facing helpdesk, employee support, and bureau‑level field services.
• Modernize support through automation, AI‑assisted workflows, and self‑service capabilities.
• Ensure consistent desk‑side delivery excellence across AP’s global network of bureaus and newsrooms.
• Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage.

4. Enterprise Productivity & Collaboration Platforms

• Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems.
• Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools.
• Manage deployment and training for AI‑powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP.
• Supervise the provisioning of technology solutions for field photographers and video journalists.

5. Leadership, Vendor & Budget Management

• Serve as a strategic advisor to the CTO on global technology operations and video strategy.
• Build a culture of innovation, accountability, and service excellence across diverse, global teams.
• Manage multimillion‑dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost.
• Foster collaborative relationships with AP’s Editorial, Product, and Business teams to align operational priorities with enterprise strategy.

Who you are :

• 10+ years of senior leadership experience in global technology or broadcast operations within a 24 / 7 media, broadcast, or digital content organization.
• Proven hands‑on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud‑based distribution systems.
• Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security.
• Experience in AI‑driven workflow transformation and adoption of next‑generation productivity and collaboration tools.
• Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high‑pressure environments and manage large‑scale, mission‑critical operations with precision and empathy.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives.
• Strong financial and vendor management acumen.
• Bachelor’s degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred).
• Willingness to travel internationally to support operations, bureaus, and live events.

Additional Information

• This is a hybrid role, with in‑office presence required for at least three days per week.
• International travel will be required to support operations, bureaus, customers, and global events.
• Applicants must be eligible to work in the UK or able to obtain UK work authorization.