Veterinary Receptionist - Walton-On-Thames

Pets at Home; Walton-on-Thames; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local veterinary practice in Walton-On-Thames is seeking a Veterinary Receptionist. The ideal candidate will provide exceptional service, ensuring client satisfaction while managing day-to-day operations using an online system. Candidates should possess strong interpersonal skills, a passion for service, and a friendly demeanor. While prior receptionist experience is preferred, we welcome all who are enthusiastic and eager to learn. Benefits include discounts at the practice and a supportive work environment.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Friendly and welcoming demeanor for clients and their pets.
• Ability to provide guidance on practice services.
• Calm and attentive to client needs.
• Strong desire to help people and pets.
• Infectious personality that fosters a welcoming atmosphere.

Responsibilities

• Provide exceptional service and care to clients and pets.
• Build strong relationships and manage client interactions.
• Ensure smooth daily routines using online booking systems.
• Handle payments and future bookings confidently.

Skills

Customer service

Attention to detail

Team collaboration

Calm under pressure

Education

Receptionist experience preferred

Job description

Overview

Veterinary Receptionist - Walton-On-Thames*

If you enjoy providing great service and working in a team, we have just the opportunity for you at our locally owned Walton-on-Thames practice!

Responsibilities

• Provide exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team.
• Build strong relationships with our clients, their pets and the practice team; this communication is critical to your success.
• Ensure client satisfaction during visits so the client leaves knowing they have received exceptional service and look forward to their next visit.
• Greet each client and offer support, guidance and expertise, and manage payments and future bookings confidently.
• Coordinate the smooth running of the day-to-day routines of the practice using our online booking system; computer literacy is a must.
• This role is full time, 40 hours a week including 1 in 4 Saturdays with a day off in lieu.

Attributes / Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients\' needs.
• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet to sharing in the joy of a new puppy\'s first visit to the vet.
• Your personality is infectious and, along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer benefits such as 20% discount at the Vet Group, Pets at Home and the Groom Room; access to discounts and cashbacks; in-house career development opportunities; pension and holiday allowance.

Location

KT12 2SS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.

We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.

Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don\'t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!