Veterinary Receptionist - Part-Time

British Veterinary Association; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A trusted veterinary hospital in the United Kingdom seeks a part-time Receptionist to warmly welcome clients and manage reception duties. Responsibilities include handling phone inquiries and appointment bookings, processing insurance claims, and maintaining client records. The ideal candidate will thrive in a supportive team environment and possess excellent communication skills. Benefits include generous annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a veterinary or customer service role preferred.
• Ability to work as part of a team while also being self-motivated.
• Excellent organizational skills and attention to detail.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing reception duties such as phone calls and appointment bookings.
• Processing insurance claims and maintaining accurate client records.

Skills

Strong communication skills

Compassionate demeanor

Ability to manage stressful situations

Job description

What You'll Be Doing:

• Welcoming clients and their pets in a warm, professional manner
• Managing reception duties such as phone calls, appointment bookings, and general inquiries
• Processing insurance claims and pet health club memberships
• Keeping client records accurate and up-to-date
• Supporting the veterinary team with administrative tasks away from the front desk
• Remaining calm and compassionate in high-pressure or emotional situations

About Us

Castle Vets is a trusted small animal veterinary hospital providing high standards of patient care. We're proud to hold hospital status along with Gold Cat Friendly and Silver Rabbit Friendly accreditations. Our modern facilities include a CT scanner, digital and dental X-ray, ultrasound, and endoscopy.

You will be joining a collaborative, supportive, and friendly team that values compassion, professionalism, and excellent service for both clients and their pets.

Shift pattern

This is a permanent, part-time position offering 23 hours per week, worked as 4 shifts of 5.5 hours each plus 1 in 4 Saturday mornings from 8 am to 1:30 pm. We are specifically looking for someone who can commit to these hours. The day off can be either Monday or Tuesday.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care