Veterinary Receptionist - Part-Time

British Veterinary Association; Towcester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading veterinary practice in Towcester is seeking a part-time Veterinary Receptionist. The role involves greeting clients, scheduling appointments, and managing inquiries. Ideal candidates have reception experience, strong communication skills, and a passion for working with animals. Benefits include annual leave, employee wellbeing initiatives, and a pension scheme.

Benefits

6.6 Weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning opportunities via IVC Evidensia Academy

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• At least 1 year of demonstrable reception experience.
• Experience in a veterinary or other practice environment is ideal.
• Strong customer service skills.

Responsibilities

• Greeting clients and their pets.
• Scheduling appointments and managing the appointment calendar.
• Answering phone calls, emails, and inquiries from clients.
• Handling medications and admin tasks.
• Processing payments and managing debts.

Skills

Reception experience

Excellent communication

Customer service skills

Organisational skills

Ability to multitask

Tools

Microsoft Office

Job description

We have an exciting new opportunity at The Vet Centre for a part-time Veterinary Receptionist to come on board and join our team. This is a fixed-term contract lasting approximately 6 months.

Join a team you are proud to be a part of

At our veterinary clinic, we provide comprehensive pet care services.As our bright and bubbly Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.

• Greeting clients and their pets with a friendly and professional manner
• Schedule appointments and manage the appointment calendar, including future appointment.
• Answering phone calls, emails, and other inquiries from clients
• Collect and update client information in the database.
• Medication handling
• Admin including scanning and organising paperwork.
• Processing payments & debt management.
• Cleaning

About you

We are looking for a dedicated, professional team member who demonstrates a genuine passion and positive attitude in every task they perform. Candidates must have at least 1 year of demonstrable reception experience, and experience in a veterinary or other practice environment would be ideal. This candidate must be highly self-motivated and possess strong customer service skills.

Desired skills and experience

• Previous experience in a reception role is required.
• Excellent communication and interpersonal skills.
• Passion for working with animals and their owners.
• Able to work well within a team and independently.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively.
• Knowledge of basic computer applications (e.g., Microsoft Office)

Shift pattern

You will cover a variety of shifts working up to 40 hours per week, including 9 am - 12 pm every Saturday and 11 am - 1 pm every Sunday. Rotas will be produced at least 8 weeks in advance. There may be potential for extra hours to cover holidays and sickness.

In addition to a competitive salary you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care