Veterinary Receptionist (Part-Time)

IVC Evidensia UK; Limavady; On-site; GBP 20,000; Part time

Job summary

A veterinary practice in Limavady is seeking a part-time Veterinary Receptionist. Responsibilities include managing appointments, liaising with clients, and ensuring high customer care. Ideal candidates possess excellent communication, attention to detail, and friendly demeanor. Competitive salary based on minimum wage and various employee benefits offered.

Benefits

6.6 weeks annual leave FTE

Birthday leave benefit

Enhanced family-friendly policies

Cycle to work scheme

Wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Experience in the veterinary or health care sector preferred.
• Friendly, welcoming demeanor required.

Responsibilities

• Liaise with clients and clinical staff for customer care.
• Manage appointments and diary.
• Oversee telephone and email enquiries.
• Maintain a clean environment for clients and pets.

Skills

Exceptional customer service skills

Attention to detail

Confident communicator

Proficient in Microsoft Office

Job description

Passionate about pets and delivering excellent customer service? Then this is the role for you!

Here at Roe Valley Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a part‑time basis.

The role will involve:

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end‑of‑day banking.
• Maintaining a clean and safe space for our clients and their pets.

Experience of the veterinary or health care sector preferrable.

About The Rota And Salary

This is a part‑time permanent role working 30 hours over 3‑4 days per week. The salary will be based on national minimum wage.

Our ideal candidate

We are looking for someone with exceptional customer service skills as you will be the first point of contact for clients. You must have a friendly, welcoming demeanor, excellent attention to detail, be a confident communicator via phone, face‑to‑face and email, be patient, a team player and be proficient in Microsoft Office packages.

Want to know more about us?

Roe Valley Vets is a mixed practice located in Limavady, a lovely market town in County Londonderry. Limavady has great transport links by air, road and rail. Limavady is 9 miles from the City of Derry airport and 13 miles from the Port of Londonderry. Bellarena railway station is 10 minutes away and has direct trains west to Derry, Londonderry and east to Castlerock, Coleraine (for stations to Portrush), and stations to Belfast.

We have a friendly and supportive team of 6 working Vets, 4 are full‑time split 50:50 Small/Farm, with 1 full‑time Small Animal Vet. We also have an OOH Vet who helps us out some nights and weekends. We have 5 qualified Nurses, with 1 Nurse who works 1 Saturday a month. We have 7 Support staff including Practice Manager, an Office Manager and Reception staff, plus 2 to help with Farm TB Testing.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave FTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Up to £19,047.6 per annum