Veterinary Receptionist/Administrator

IVC Evidensia UK; Musselburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Musselburgh seeks a Veterinary Receptionist/Administrator to ensure excellent customer care. You'll manage client interactions, appointments, and maintain a welcoming environment. Ideal candidates have strong communication skills and can work well under pressure. This full-time position offers up to £25,000 annually with benefits including annual leave and training opportunities.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounts with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Previous experience in a vet practice is preferable.
• Consideration for applicants with client-facing reception experience.
• Ability to work under pressure and within a team.

Responsibilities

• Liaising with clients and clinical staff to provide customer care.
• Meeting and greeting clients and pets.
• Booking appointments and managing diary.
• Managing telephone and email enquiries.
• Taking payments for services and products.
• Maintaining a clean and safe space for clients and pets.

Skills

Excellent communication skills

Warm and compassionate demeanour

Ability to juggle multiple tasks

Computer literate

Job description

We are hiring! We are currently looking for a Veterinary Receptionist/Administrator to join our friendly team at Gordon Vets. This will be based across our 3 sites; Musselburgh, Bonnyrigg and Penicuik so a driving license will be needed for this role.

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main Responsibilities

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

About The Rota

This role is an average of 36 hours per week between Monday-Friday with 1 in 6 weekends at Musselburgh (Sat and Sun 08:45am-15:15pm with a day off given back in lieu).

Want to know more about us? We are a multisite practice with 3 branches across East Lothian and Midlothian. We are a very busy small animal practice with a long-standing loyal client base. Our team consists of 16 vets, 11 nurses and 11 reception/admin across 3 sites. We have a strong, experienced team who work well together.

Our ideal candidate

Previous experience in a vet practice is preferable, however we will consider applicants with client facing reception experience. You must be computer literate, able to work under pressure and able to work well within a team.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Up to £25,000 per annum.