Veterinary Receptionist / Administrator

Ashfield Vets (Halifax); Halifax; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local veterinary practice in Halifax is seeking a Veterinary Receptionist/Administrator to provide excellent customer service and support to clients. This role involves answering calls, booking appointments, and ensuring a welcoming atmosphere. Ideal candidates will have strong communication skills, previous customer-facing experience, and a positive attitude. Full UK driving licence required. Competitive salary based on National Minimum Wage, generous annual leave, and supportive team environment included.

Benefits

Generous annual leave entitlement

Staff discount scheme

Employee Assistance Programme

Qualifications

• Previous Receptionist or customer-facing experience is essential.
• A full UK driving licence is required.
• Ability to cope with potentially distressing situations.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm and welcoming experience to clients.

Skills

Customer service skills

Communication skills

Empathy

Teamwork

Microsoft Office proficiency

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist / Administrator at Ashfield Veterinary Group.

Location: To be based at our Halifax site, but may be required to cover our other sites (Wakefield and Wibley) for sickness and holiday cover

Contract: 12 Month Fixed Term Contract

Hours: 30 hours per week

Shift Pattern: Monday - Friday between the hours of 08.30 - 18.30

About Ashfield Veterinary Group: Take a look at the practice here: Ashfield Veterinary, Halifax | The Vet Collection

About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include, but are not limited to:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Sending out invoices / debt control
• Cashing up and banking duties
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist or customer-facing experience is essential, veterinary experience is a plus!
• A full UK driving licence
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First‑Aiders
• and lots more!

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.