Veterinary Receptionist - 32 hours per week

PetMedics (Worsley); Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A veterinary practice in Manchester is seeking an enthusiastic Veterinary Receptionist to join their team. Responsibilities include answering phones, booking appointments, and providing excellent customer service. Candidates should have previous receptionist experience, a passion for animals, and strong communication skills. The role is part-time, offering competitive pay and benefits including generous leave and a supportive team environment.

Benefits

Hourly rate of £12.30

5 weeks annual leave plus Bank Holidays

Supportive team environment

Staff discount scheme

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus.
• Strong empathy and ability to cope with distressing situations.
• Excellent customer service skills with public interaction experience.

Responsibilities

• Answer phones and book appointments.
• Respond to queries via phone, in person, and email.
• Provide a warm and welcoming experience to clients.

Skills

Receptionist experience

Excellent communication

Customer service skills

Teamwork skills

Proficiency in Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at PetMedics.

Location: To be based at our Worsley site

Contract: Permanent, Part-time

Hours: 32 hours per week

Shift Pattern: Working Monday - Friday with a share in the Weekend rota

About PetMedics: Take a look at the practice here: PetMedics Veterinary Surgeons, Worsley | The Vet Collection

About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Hourly rate will be £12.30 per hour
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: CVS | Receptionist Career Pathway

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.