Veterinary Receptionist

CVS Group; Witney; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent veterinary service provider in Witney is seeking a dedicated Receptionist to join their team. The role includes answering phones, booking appointments, and managing client interactions. Applicants should have strong customer service skills, empathy, and previous reception experience. The position offers a supportive environment and generous leave, alongside a salary in line with the National Living Wage. Ideal for those passionate about animal care and customer service.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount on veterinary bills and products

Employee Assistance Programme

Supportive team environment

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Ability to cope with distressing emotional situations.
• A positive attitude and teamwork skills.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Registering new clients and completing insurance forms.
• Dispensing medications and taking payments.
• Providing a warm experience to clients.

Skills

Excellent customer service skills

Strong communication

Teamwork skills

Empathy

Microsoft Office proficiency

Job description

Overview

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK.

Responsibilities and Qualifications

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice
• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e‑commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Benefits

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First‑Aiders
• and lots more!