Veterinary Receptionist

British Veterinary Association; Virginia Water; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice located in Virginia Water is seeking a part-time receptionist/administrator. The role involves interacting with clients, managing appointments, and ensuring an organized reception area. Ideal candidates should possess excellent communication skills and attention to detail, with a basic interest in animals being beneficial. This position offers a supportive environment with various employee benefits and is an opportunity to contribute positively to a client-focused team.

Benefits

6.6 weeks annual leave

Additional annual leave for birthdays

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Competent in using Microsoft 365 (Word & Excel).
• Excellent command of English required.

Responsibilities

• Answering telephone calls and greeting clients.
• Liaising with clients regarding insurance and personal details.
• Handling card and cash payments.
• Booking and managing appointments.
• Maintaining stock levels.

Skills

Excellent phone manner

Attention to detail

Multi-tasking

Tools

Microsoft 365 (Word & Excel)

Job description

Would you like to be part of our busy reception team? We are looking for a Part Time Receptionist/Administrator! You should be able to demonstrate a professional and friendly approach when dealing with our clients and have an exceptional phone manner. Multi‑tasking is a must, and using your initiative is key. An interest in animals is beneficial to the role.

Responsibilities

• Reporting to our Head Receptionist
• Answering Telephone calls and greeting clients and visitors in a professional manner.
• Liase with clients regarding insurance, Pet Health Club queries and updating clients' personal details keeping in line with GDPR.
• Check, action and file emails in appropriate staff/client folders/files.
• Dealing with Laboratory/Referral Reports and Results.
• Taking card and cash payments and allocating them to correct files and complete end of the day banking.
• Changing, cancelling and booking appointments following our practice method prioritizing those that are urgent.
• Ensure that all daily tasks are completed and prepare end‑of‑day paperwork.
• Dispense medication
• Help maintain stock levels and participate in practice stock takes.
• Liase with different practices.
• Work towards practice targets
• Adhere to all practice/reception procedures to always ensure an excellent level of customer service to our clients.
• Keep Reception area clean and tidy replenishing office stock.
• Any other duties requested by the Head Receptionist, Nursing Team, Vets or Practice Director
• Provide cover for Sickness and Holidays
• Keeping up to date with training that will help within your role

Qualifications

An excellent level of English and attention to detail is required for this role and must be competent in using Microsoft 365 (Word & Excel).

Why join us?

We are a friendly, small animal practice based in Virginia Water, Surrey. We have excellent transport links to London and beautiful local woodland. We pride ourselves on getting to know our clients and patients and from this we have a great local reputation and loyal clients.

Your shift pattern

You will work 20 hours per week, covering half‑day shifts on a rotational basis from Monday to Thursday, a full day on Friday (8:30 a.m. – 7:30 p.m., including a 30‑minute unpaid break), and Saturday mornings from 8:30 a.m. to 12:30 p.m.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care