Veterinary Receptionist

Linnaeus; Stratford-upon-Avon; On-site; GBP 26,000; Full time

Job summary

A veterinary practice in Stratford-upon-Avon is seeking a professional Receptionist to join their team. The role involves welcoming clients and pets, managing appointments, and ensuring smooth communications between clients and staff. This position offers funded training and opportunities for career growth. Ideal candidates should have strong communication and organizational skills. Competitive benefits include holidays, staff discounts, and wellness programs.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Previous experience in a reception role is preferred but not required.
• Willingness to grow within the role.
• Warm and professional demeanor when dealing with clients.

Responsibilities

• Welcome clients and their pets professionally.
• Manage the diary; book appointments and surgeries.
• Answer client questions via email and phone.
• Proactive communication to ensure smooth operations.
• Handle administrative duties including paperwork.
• Process prescription requests and take payments.
• Promote offers and services.
• Maintain cleanliness and stock of the reception area.

Skills

Client interaction skills

Communication skills

Organizational skills

Job description

Job Title: Receptionist

Location: Stratford-upon-Avon

Job Type: Permanent

Hours: 40 hours, Monday to Friday, with 1:12 Saturdays, 08:30-17:30 (paid in overtime) at our Warwick branch.

Salary: £25,646.40 per annum

We have an exciting opportunity for a Receptionist to join our team at Avonvale Vets in Stratford-upon-Avon.

We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.

This is a busy, varied role, so previous experience would be preferable but not required. Ideal applicants will want to grow within the role, and we offer funded training, including courses with the BVRA, to support this.

Roles and responsibilities include

• Welcoming clients and their pets in a warm, professional manner
• Managing the diary; booking in appointments and surgical procedures
• Answering a range of client questions via email and telephone
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly
• Administration duties e.g. scanning paperwork, filling in forms etc
• Processing prescription requests
• Taking payments
• Promoting offers and services
• Ensuring that reception is clean and well‑stocked

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities, CPD encouraged and funded
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Based in the sought-after area of Warwickshire, we have the best of both worlds with historic castles, beautiful countryside including the nearby Cotswolds and with the City of Birmingham only 30 minutes’ drive and London a direct train away.

We are a very close‑knit team and have both a summer social, visits from Annie’s Antics ice cream van and a Christmas party each year. We also love a team building event!

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Linnaeus is an equal opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

To apply, please complete the quick application form.