Veterinary Receptionist

Vets for Pets; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice in Norwich is looking for a part-time client service team member. You will provide excellent service to clients and their pets while managing bookings and payments. Strong customer-facing experience and a passion for animals are essential. This role offers a flexible schedule with potential overtime. Benefits include discounts at Vet Group and career development opportunities.

Benefits

40% discount at the Vet Group

20% discount at Pets at Home

Access to discounts and cash-backs

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Experience in front of house customer service.
• Strong communication skills and ability to build relationships.
• Passion for providing excellent service and caring for pets.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines of the practice.

Skills

Customer-facing experience

Computer literacy

Calm and attentive demeanor

Job description

Overview

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Norwich Longwater Vets4Pets.

Typical day

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

Shift details

This is a Part Time role working 7.5 hours per week (1x 5.5 shifts).

Shifts are between the hour of 8am and 7.30pm.

The role includes 1 in 8 weekends which are currently based at our Sprowston surgery working Saturday 9am-6pm and Sunday 10.30am-4.30pm.

Overtime is available and the successful candidate must be flexible to be able to cover up to 40 hours a week holiday cover when needed. This may be at any of our 3 surgeries in Norwich.

Salary rate: £12.21/hour

Attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Applicants must have customer‑facing, front of house experience and already be confident dealing with customers.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 40% discount at the Vet Group, 20% Pets at Home and the Groom Room, access to discounts and cash‑backs, in‑house career development opportunities, pension, and holiday allowance.

Location: NR4 6DH

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!