Veterinary Receptionist

Vets for Pets; North East; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice in Durham is seeking a part-time receptionist to provide exceptional service to clients and their pets. The role requires strong customer service skills and veterinary reception experience, with a flexible schedule covering 16 to 21 hours per week, including Saturdays. The ideal candidate will be calm, attentive, and passionate about animal care, contributing to a friendly atmosphere in the practice.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Previous veterinary reception experience or 3 years of receptionist experience required.
• Strong ability to build relationships with clients and pets.
• Enthusiastic and driven personality with a passion for service.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using an online booking system.

Skills

Customer service

Computer literacy

Ability to build relationships

Calm and attentive demeanor

Veterinary reception experience

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Durham Vets for Pets practice.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is a part time role working 16 to 21 hours per week, including 1 in 6 Saturday mornings (8:30am to 12:30pm). Our practice is open from 8am to 7pm Monday to Friday so you must be flexible to cover both early and late shifts.

We are looking for candidates who has previous veterinary reception experience or 3 years receptionist experience.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: DH1 5GB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!