Veterinary Receptionist

CVS Group; Grove Green; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading veterinary service provider is seeking an enthusiastic Veterinary Receptionist to join their team at Newnham Court Veterinary Hospital. This role involves answering phones, booking appointments, and providing exceptional customer service. Candidates should have previous receptionist experience and excellent communication skills. The position offers generous annual leave, staff discounts, and a supportive team environment.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount scheme on veterinary bills

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential.
• Veterinary experience is a plus.
• Strong empathy and excellent communication.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm and welcoming experience.

Skills

Excellent communication skills

Customer service experience

Proficiency in Microsoft Office

Ability to cope with distressing situations

Teamwork skills

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Newnham Court Veterinary Hospital.

Location: Newnham Court Veterinary Hospital

Contract: Temp FTC Mat cover

Hours: 30

Shift Pattern: Week 1 Mon-Fri 7:30am-1:30 / Week 2 Mon - Fri 1pm-7pm every other Sat 8am-1pm

About Newnham Court Veterinary Hospital: Newnham Court Veterinary Hospital, Weavering | The Vet Collection

About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rate)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

To apply for this position, please click the 'Apply Now' button below.