Veterinary Receptionist

Vets for Pets; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A veterinary practice in East Kilbride is seeking a team member to provide exceptional customer service and care for pets on a fixed term contract. You will manage client interactions and day-to-day operations while ensuring client satisfaction. The role requires strong experience in a customer-facing position, with a salary of £12.21 per hour. Flexibility in hours is required, including working 1 in 4 Saturdays.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Strong experience in a customer facing position.
• Ability to provide exceptional service.
• Calm and attentive to clients' needs.

Responsibilities

• Provide exceptional service to clients and care for pets.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines of the practice.

Skills

Customer service experience

Computer literacy

Ability to build relationships

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our East Kilbride Vets4Pets practice on a fixed term contract to cover maternity leave.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a flexible role working between 20 to 40 hours per week, including both early and late shifts. This role will include working 1 in 4 Saturdays. To apply for this position, you will have strong experience in a customer facing position. Please note this role is a fixed term contract position to cover maternity leave for up to 1 year.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance. The salary for this position is £12.21 per hour.

Location: G74 4ZA

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!