Veterinary Receptionist

CVS Group; Devon and Torbay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary service provider in the United Kingdom is seeking a Veterinary Receptionist for their Woodlands Veterinary Group in Plymouth. In this role, you will engage with clients, address queries, manage appointments, and ensure a welcoming atmosphere. The ideal candidate has excellent customer service skills, previous receptionist experience, and a positive attitude for team collaboration. Benefits include generous leave, health benefits, and a supportive work environment, making this a rewarding opportunity for animal lovers.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Private healthcare

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential.
• Veterinary experience is a plus.
• Positive attitude and excellent teamwork skills.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Registering new clients.
• Dispensing medications.
• Taking payments.

Skills

Excellent customer service skills

Strong empathy

Resilience

Proficiency in Microsoft Office

Communication skills

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Woodlands Veterinary Group!

Location: Plymouth

Contract: Permanent

Shift Pattern:

• Week One – Thursday 10:30 – 19:00 and Sunday 9:00 – 15:00
• Week Two – Thursday 10:30 – 19:00 and Saturday 13:00 – 18:00
• Week Three – Thursday 10:30 – 19:00, Saturday 13:00 – 18:00 and Sunday 9:00 – 15:00
• Week Four – Thursday 10:30 – 19:00 and Saturday 8:30 – 18:00
• Week Five – Thursday 10:30 – 19:00, Saturday 08:30 – 18:00 and Sunday 9:00 – 15:00

About Woodlands Veterinary Group

We are a large friendly team working across two sites dedicated to providing the best clinical care to our patients and providing outstanding customer service for our clients.

We pride ourselves on providing a friendly and inclusive atmosphere, with exciting opportunities for growth. Take a look at the practice here: Woodlands Veterinary Hospital, Manadon | The Vet Collection

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Dispensing medications
• Taking payments
• Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Benefits

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more! Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.