Veterinary Receptionist

Vets for Pets; Crawley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading veterinary practice in Crawley is seeking an experienced Veterinary Receptionist to join their team. In this role, you will ensure exceptional service to clients and care for their pets. Ideal candidates will have at least one year of experience in a veterinary setting, strong client interaction skills, and a dedication to enhancing customer experiences. Full-time and part-time positions are available with various benefits.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Minimum of one year's experience working in a veterinary reception or similar role.
• Ability to build strong relationships with clients and their pets.
• Must be calm, attentive, and focused on delivering an exceptional client experience.

Responsibilities

• Provide exceptional service to clients and best care to their pets.
• Manage payments and future bookings confidently.
• Coordinate the smooth running of day-to-day routines.

Skills

Client service

Computer literacy

Teamwork

Empathy

Job description

Overview

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Crawley Vets for Pets practice. We are seeking an experienced Veterinary Receptionist to join our friendly and professional team. The ideal candidate will have a minimum of one year’s experience working in a veterinary practice or similar role and a passion for providing outstanding client service. In this role, you will play a key part in delivering exceptional care to our clients and their pets. You’ll be joining a supportive, forward-thinking environment that values teamwork, personal growth, and a genuine love for animals.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full-time role working 40 hours per week (part-time candidates working 30+ hours per week will also be considered)

Attributes / Qualifications

• You have a minimum of one year’s experience working in a veterinary reception or similar role.
• You are the friendly and welcoming face for our clients and their pets when they arrive at the practice.
• You stay well-informed about our practice services and confidently guide clients through the options available to them.
• You remain calm, attentive, and focused on always delivering an exceptional client experience.
• You bring enthusiasm, drive, and a genuine passion for both people and pets to everything you do.
• You handle every situation with professionalism and empathy - whether it’s comforting a client during a difficult moment or celebrating the joy of a new puppy’s first visit.
• Your positive energy and warm personality help create a welcoming and friendly atmosphere for clients and colleagues alike.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location

RH11 7ST

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you