Veterinary Receptionist

Vets for Pets; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A veterinary practice in Cambridge is seeking a full-time Veterinary Receptionist. The role requires exceptional customer service skills and previous receptionist experience. You will answer phones, book appointments, and ensure a welcoming atmosphere for clients and their pets. The position includes a variety of duties to support the practice, with a focus on providing excellent service. Benefits include discounts and in-house career development.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Previous Receptionist/Administration experience is essential.
• Veterinary experience is desirable.
• Ability to work under pressure.
• Exceptional customer service skills.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, email, and in person.
• Completing insurance claim forms on behalf of clients.
• Providing a warm and welcoming experience to clients.

Skills

Customer service skills

Excellent communication

Resilience under pressure

Proficiency in Microsoft Office

Friendly demeanor

Job description

If you enjoy providing great service in a fast-paced work environment, we have just the opportunity for you at our Cambridge Bar Hill and Beehive Vets for Pets practice.

Our brand new Cambridge Bar Hill practice is a dual practice alongside our surgery in Beehive. Please note you may be required to cover in Beehive on occasion.

This is a full-time role working 40 hours including weekends on a rota basis.

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist/Administration experience is essential, veterinary experience is desirable.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You should be resilient and able to work under pressure.
• An excellent communicator with strong empathy.
• Exceptional customer service skills, and the ability to bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• Proficiency in Microsoft Office and other database management and operating systems.
• Confidence with clients when discussing finances.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments.
• Responding to queries via phone, in person, email and via our online messaging service.
• Registering new clients.
• Completing insurance claim forms on behalf of our clients.
• Dispensing medications.
• Taking payments.
• Supporting the clinical team with referrals, insurance claims, finance applications and preparing paperwork.
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice.

What your typical day will look like

When you arrive, you will greet each client and offer support, guidance, and expertise. You will manage payments and future bookings confidently, coordinating the smooth running of the day-to-day routines of the practice using our online booking system. Computer literacy and strong administrative skills are a must.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location: CB23 8DZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!