Veterinary Receptionist

Animal Trust Vets CIC; Bolton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A dedicated animal care organization in Bolton is seeking a compassionate Receptionist. The successful candidate will manage client appointments, maintain cleanliness, and support clinical staff while providing essential care to pets and their owners. This role emphasizes empathy and strong communication, facilitating a positive experience for clients in a busy hospital environment. A flexible working schedule is provided, including up to 2 weekends in 4.

Benefits

5.6 weeks annual leave including bank holidays

Dynamic work environment

Opportunity to impact animal care positively

Qualifications

• Experience working on a medical or veterinary reception is desirable but not essential.
• Understanding of pressures faced by medical teams.
• Ability to handle stressful situations compassionately.

Responsibilities

• Welcoming clients and their pets for appointments.
• Handling medication prepared by the veterinary surgeon.
• Taking payments and registering new clients.
• Maintain a high standard of clinical cleanliness.

Skills

Empathy

Exceptional organisational skills

Effective communication

Job description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist to become an integral part of our team at the Bolton Hospital.

As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well‑being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.

Founding Vision

Owen Monie, our founding Vet, established the Animal Trust because he passionately believes that no animal should suffer due to their owners' financial hardship. Consequently, there are no consultation fees charged at any of our vet practices. We accept all clients without eligibility criteria, encouraging people to bring their pets to us. Owners will only pay for any treatment at realistic prices, which are completely transparent and published on our website.

Why You Matter

Our Receptionists are an important link between the clinical and non‑clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.

Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Are You Our Ideal Candidate?

If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organisation and effective communication skills, you might be the perfect fit for our team.

Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars

• Contract: 40 hours per week (flexible rota)
• Pattern: No fixed weekly pattern role will provide cover across the rota to support annual leave and busy periods
• Hours: Between 07:45 and 00:00 hrs
• Weekends: On average up to 2 in 4 weekends
• Annual Leave: 5.6 weeks including bank holidays

This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.