Veterinary Operations & Customer Success Coordinator

ZYTCA Animal Health; Yarnton; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A vet-tech start-up in Yarnton is seeking a versatile Veterinary Nurse to support customer service, lab operations, and sales outreach in a hybrid role. You'll work closely with the management team and contribute to innovative veterinary diagnostics. Candidates should have a veterinary nursing background and strong customer service skills. Competitive salary of £25-£32k depending on experience and additional benefits including flexible hours, CPD allowance, and training opportunities.

Benefits

Fun and flexible team culture

Full training provided

Annual CPD allowance

Paid CPD leave

25 days + bank holidays annual leave

Qualifications

• Background in veterinary nursing with a passion for diagnostics and innovation.
• Friendly, solution-focused attitude for customer service.
• Experience in stock management or lab logistics is a plus.

Responsibilities

• Provide customer service and technical support for clients.
• Manage inventory of diagnostic kits and lab consumables.
• Assist the sales team with lead generation and follow-ups.

Skills

Veterinary nursing background

Strong customer service skills

Proactive mindset

Comfortable with computers

Basic software tools (email, spreadsheets, CRM)

Job description

Overview

ZYTCA is a fast-growing vet-tech start-up revolutionising veterinary diagnostics through rapid in-house PCR panels and AI-driven pathology. As we expand across the UK and beyond, we're looking for a versatile, proactive Veterinary Nurse to join our Oxford-based team in a hybrid role that blends customer service, internal operations and sales support.

What You\'ll Do

You\'ll report directly to our Sales Manager, but work closely day-to-day with our CEO, CSO, and senior scientists and vets — gaining exposure to every part of our innovative business. This is a developing role with real scope for growth, so we're looking for someone eager to learn, contribute, and evolve with us.

• Customer Service & Technical Support
• Responding to client enquiries and troubleshooting PCR kit usage
• Providing warm, professional support across phone, email, and chat
• Liaising with veterinary practices to ensure smooth onboarding and usage
• Stock & Lab Operations
• Managing inventory of diagnostic kits and lab consumables
• Coordinating stock levels, deliveries, and reordering
• Supporting day-to-day lab logistics and documentation
• Sales & Outreach Support
• Cold calling and scheduling meetings with veterinary practices
• Assisting the sales team with lead generation and follow-ups
• Preparing materials and coordinating demos or training sessions
• Team & Office Support
• Jumping in wherever needed to keep the lab and office running
• Supporting internal projects, SOP updates, and team communications

Requirements

• Veterinary nursing background with a passion for diagnostics and innovation
• Strong customer service skills and a friendly, solution-focused attitude
• Comfortable with computers and basic software tools (email, spreadsheets, CRM)
• Experience in stock management or lab logistics is a plus
• Experience or knowledge of ISO 9001 or ISO 13485 a bonus
• Willingness to learn, adapt, and grow with a fast-paced team
• A proactive mindset and genuine desire to progress within the company

Benefits

• A fun, flexible, and mission-driven team culture
• Full training provided - we\'ll support your growth every step of the way
• Opportunity to work at the cutting edge of veterinary science and technology
• £300-£500 CPD annual allowance
• Up to two days/annum paid CPD leave
• Availability to attend key industry events such as LVS etc
• £25-£32k annual salary, depending on experience
• 5 days per week on-site
• Core hours 9-5pm, with flexibility
• 25 days + bank holidays annual leave