Veterinary Client Experience Advisor

Pets at Home; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet care provider in Wrexham is seeking a Client Care Advisor to deliver exceptional service and support to clients and their pets. Responsibilities include welcoming clients, assisting with insurance claims, and managing bookings. Candidates should be friendly, calm under pressure, and enthusiastic about working in a fast-paced environment. Benefits include a discount scheme and career development opportunities, with a salary starting at £12.21 per hour depending on experience.

Benefits

20% discount at Vet Group

Career development opportunities

Pension

Holiday allowance

Qualifications

• Experience in a customer-focused role preferred.
• Ability to manage stress and remain calm in difficult situations.
• Willingness to support both clients and pets.

Responsibilities

• Welcome clients and their pets with professionalism.
• Support insurance claims and liaise with referral practices.
• Assist the clinical team with administrative tasks.
• Manage payments and coordinate bookings.
• Ensure clients leave feeling supported and confident.

Skills

Customer service skills

Communication skills

Team player attitude

Calmness under pressure

Friendly demeanor

Job description

A leading pet care provider in Wrexham is seeking a Client Care Advisor to deliver exceptional service and support to clients and their pets. Responsibilities include welcoming clients, assisting with insurance claims, and managing bookings. Candidates should be friendly, calm under pressure, and enthusiastic about working in a fast-paced environment. Benefits include a discount scheme and career development opportunities, with a salary starting at £12.21 per hour depending on experience.