Veterinary Client Care Assistant

Linnaeus Group; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

5 weeks holiday + BH and BirthdayLeave

Staff discount schemes

Life Assurance

Sickness pay

Cycle to work scheme

Pension scheme

Wellness program

Employee assistance program

Eyecare voucher

Job summary

London Vet Specialists in London is seeking a organised and professional Client Care Assistant to join our team at the Hammersmith site. You will deliver high level client service as part of the Client Care Team and support patient care throughout the hospital journey.

The role is full-time, 40 hours per week, with responsibilities including arranging referral appointments, dealing with payments and insurance claims, and liaising with referring practices and clients.

Qualifications

• Previous experience in veterinary hospital or high-end customer service position is essential.
• Suitable qualification in customer services (diploma or equivalent) and BVRA certificate.
• Ability to handle insurance claims and payments with accuracy.

Responsibilities

• Arranging referral appointments for routine, urgent, and emergency care.
• Delivering high level client service to clients, visitors and referring practices.
• Processing insurance claims and direct payments.
• Liaising with referring veterinary practices, insurers and pet owners.
• Accurate digital record keeping across multiple platforms.

Skills

Exceptional organisational skills

Ability to multi-task

Customer service experience

Education

Diploma in customer services

BVRA certificate

Job description

JOB TITLE: CLIENT CARE ASSISTANTSITE: LONDON VET SPECIALISTS, HAMMERSMITH, LONDON, W6 9RSREPORTING TO: CLIENT CARE MANAGERLondon Vet Specialists have an exciting opportunity for an organised and professional Client Care Assistant to join their team. In this role you will have the opportunity to work in a thriving state-of-the-art multidisciplinary veterinary referral hospital, providing exceptional client experience, and pivotal to the delivery of patient care. The role is full-time at 40-hours per week.The purpose of this position is to serve as a member of the Client Care Team, delivering high level customer service, to our clients, visitors, and referring vet practices.This will include:Arranging referral appointments for routine, urgent, and emergency care.Client experience throughout their pet’s hospital journey.Financial processes of payments & insurance claims.Liaising with referring veterinary practises, insurance companies, and pet owners.Clear closed loop communication pathways with clinical teams.Accurate digital record keeping across various platform.Supporting clients through the emotional challenges of their pet’s care.Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, empathetic, and professional. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and at ease whilst under our care.This position requires a practical knowledge of the hospital’s multidisciplinary services; the basic principles and regulations governing visitors; dispensing restrictions; basic veterinary care, and recognition of an emergency. Accuracy in transcribing information with the knowledge of the terminology and standard operating procedures. Processing insurance claims both for direct payment and on behalf of clients will be a key aspect of this role.What We're Looking forThe need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.Previous experience in veterinary hospital or high-end customer service position is essential for this role. The ideal candidate will be suitability qualified diploma holder in customer services, BVRA certificate holder, or equivalent qualification/s. They will have a minimum of 1-year experience within veterinary, desirably at referral hospital level.What We offer5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme.About UsLondon Vet Specialists originated as a boutique small animal referral centre in Belsize Park, where in Spring 2024, the hospital began a new chapter with a major expansion and relocation to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames and nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We currently have specialists in multiple disciplines including Anaesthesia, Cardiology, Dermatology, Internal Medicine, Neurology, Ophthalmology, Oncology, Orthopaedics, Soft Tissue Surgery, and Radiology.London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].#LI-OH1 #LI-Onsite #INDSUPSalary Value:£28,500 per annum;