Veterinary Care Assistant (Cat only clinic)

British Veterinary Association; Bristol; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading veterinary healthcare provider in Bristol seeks a passionate Veterinary Care Assistant to deliver high-quality customer service and clinical care. The ideal candidate should have experience with animals, strong communication skills, and the ability to work well within a team. This role is crucial to supporting our dedicated cat-only clinic's veterinary team, ensuring pet wellbeing. Competitive salary and benefits available.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Genuine love for animal care and welfare.
• Previous experience in a veterinary practice is desirable.
• Strong willingness to learn.

Responsibilities

• Provide high standards of customer service and clinical care.
• Support the clinical team with pet wellbeing.
• Handle potentially emotional situations.

Skills

Experience with animals

Strong communication skills

Excellent customer service

Organizational skills

Empathy

Teamwork

Job description

At Rowe Veterinary Hospital we're excited to invite a passionate and friendly Veterinary Care Assistant to join our team! We are looking to recruit a Veterinary Care Assistant (VCA) who will provide a high standard of customer service and clinical care whilst promoting pet wellbeing and supporting the clinical team - a very important part of the role is to be passionate about cats! We are Bristol's only fully dedicated cat‑only clinic.

What we're looking for in our Veterinary Care Assistant

We're looking for an enthusiastic, motivated individual with a genuine love for animal care and welfare. The ideal candidate should thrive in a busy team environment and be confident working independently when needed. Previous experience in a veterinary practice (paid or voluntary) is highly desirable, along with a strong willingness to learn.

• Experience with animals or in healthcare would be an added advantage.
• Strong communication skills and the ability to show empathy
• Excellent customer service experience, with a professional approach to dealing with the public
• A valid driving license, as travel between our 6 sites is required
• Experience in animal welfare, including feeding, cleaning, medicating, and handling, with a solid understanding of animal welfare needs
• Resilience to handle potentially emotional and distressing situations
• A positive attitude and the ability to work well within a team
• Strong organizational skills, with the ability to prioritize tasks and manage your workload efficiently
• Previous experience in a veterinary environment is desirable

Your shift pattern

You will work 34 hours across 4 days per week Monday - Thursday, working 8 hour shifts according the rota between 8 am and 7 pm on a mix of early and lates - either 8 am - 5 pm or 10 am - 7 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care